Parts Specialist

Compensation

Pay Range: $16.66 - $23.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance bonuses or premiums that may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Greet retail and walk‑in customers in a courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering all calls according to company policy.
• Accurately look up parts, quote prices, recommend premium and related items, and offer the Low‑Price Guarantee.
• Maintain and secure the cash drawer; accept cash and/or checks, make accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, and cleaning.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center.
• Assist with monthly stock adjustments, inventory cycle counts, and other daily operational tasks.
• Operate a brake lathe and other store test equipment after corresponding training is completed.
• Perform in‑store services for customers where state and local laws allow (install wipers, test and charge batteries, scan vehicle trouble codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements).
• Perform all other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Excellent, friendly, and professional customer service skills.
• Ability to multitask and handle customers on the phone and in the store simultaneously.

• Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages;
  Spanish highly desired.

Competitive wages & paid time off; stock purchase plan & 401(k) with employer contributions; medical, dental, and vision insurance from day one; optional flexible spending account; team member health and wellbeing programs; tuition educational assistance; opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to  or call 417‑862‑2674 ext. 68901 and provide your requested accommodation and position details.