Sales Associate Softlines

Job Description

2600023L

United States-Washington-Oak Harbor

United States-Washington-Oak Harbor

Whidbey Island Pay Range: $17.13 or more DOE

Come work for the Navy Exchange… where you can have a retail career with a purpose! We are a world‑class retailer serving the best customers in the world: active duty and retired military and their families.

No military affiliation is required.

As a Sales Associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers.
• Ask questions and listen to customers' needs.
• Direct customers to merchandise; inform them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
• Maintain store appearance.
• Cross‑sell products and know the layout of the store.
• Make suggestions to customers on latest trends and current promotions based on customers' individual needs.
• Upsell products.
• Learn product features; keep up with the latest trends; leverage company tools and technology to confidently provide the customer with product knowledge/specs.
• Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Complete various forms of paperwork, reports, and reconciliation.
• Be the keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Adhere to the assigned work schedule. Accurately complete follow‑through on work assignments.
• Perform other duties as assigned.

• Basic knowledge of products/merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills. Ability to read, write, interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to multi‑task, remain attentive to customers, and be flexible to the needs of the business. Ability to work as part of a team and take initiative independently of direct supervision.

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve tooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.

No experience required. High school graduate or equivalent preferred.