Health and Resource Coordination Manager

Health & Resource Coordination Manager

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Health & Resource Coordination Manager with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

At Pioneer, our employees are our most valuable asset. That's why we're proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

New hires for this position typically start between $61,670 and $77,087 hourly/annually, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

Join Pioneer and be part of a team that values and invests in you.

WHAT YOU'LL DO

The Health & Resource Coordination Manager supports the mission of Pioneer by overseeing the coordination of services, including internal and community-based medical and behavioral healthcare, transportation, records requests and storage, education and employment services, case management, discharge planning and aftercare services and referrals. This role also supports program development, operation, and quality assurance by tracking/measuring outcomes, reviewing policies, and ensuring compliance with contracting entities and all governing regulations.

This position supervises employees.

PRIMARY/

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Care Coordination and Service Delivery

• Motivational Interviewing (MI) and skill development
• Ensure coordination of all resident physical/behavioral healthcare services on your unit, including telehealth, clinic, outside/visiting provider appointments, transportation, and educational services.
• Ensure high level of cross-departmental communication and collaboration for continuity of care.
• Ensure proper policy and procedures, forms and other materials needed to consistently perform the functions of the unit are in place, up-to-date, and reviewed bi-annually for relevance.
• Ensure all staff are trained in current policy and procedure and can perform to expectations.
• Add, evaluate, or change services as needed to meet the changing needs of the population and organization.
• Maintain quality of care consistent with or exceeding standards set by Washington State
• Collaborate with community partners to ensure mutual coordination of care needs are addressed.

Resource Management and Deployment

• Implement and/or approve program policies and procedures as directed and consult on the development and improvement of policies and procedures that maximize the safety and welfare of the residents, staff, and visitors to the program.

• Ensure compliance with all regulatory guidelines.
• Implement necessary quality and inventory control procedures to ensure needs are met, including adequate medication/supplies at all times, error/incident tracking abilities.
• Ensure the unit is properly staffed and responsible fiscal management is practiced.
• S…