Front Desk Receptionist

Front Desk

Department:
Front Desk;

Reports to:

Front Desk Manager.

• Welcome patients and visitors and help patients and guests feel comfortable while waiting to be attended to.
• Track patients in the reception area and communicate with them as needed.
• Perform general administrative and computer work.
• Collect or update patient information including demographics and insurance information; collect completed patient forms and payments.
• Enter all new patient demographic information into the computer.
• Schedule, reschedule, and cancel appointments as necessary.
• Update patient recalls as necessary.
• Reconcile cash receipts daily and prepare a daily report.
• Process daily charges; add to any balance; give receipts; post payments in the computer.
• Check out all patients; ensure patients understand their condition and treatment; provide any special instructions and clarify the doctor’s instructions upon leaving.

• Excellent customer service skills.
• Strong listening and verbal communication skills.
• Impeccable customer service with a patient focus.
• Ability to communicate effectively across all levels.
• Strong organizational skills and attention to detail.
• Effective time‑management abilities are essential.
• Strong desire to learn new skills and grow with the company.
• Bilingual: fluent in English and Spanish; additional fluency in Polish or Arabic preferred.
• Accurate data entry.
• Basic math skills.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.
• Must be okay with traveling within the three main offices; mainly based in Oak Lawn with occasional travel to the Orland Park office.

• Entry level

• Full‑time

• Administrative
• Industry: Wellness and Fitness Services