Front Desk Attendant

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Front Desk Attendant - Ice Arena

Responsible for those tasks necessary to run daily office operations. The front desk is the information center for the Ice Arena, and attendants are required to provide information for patrons and employees. Front Desk attendants will answer phones, take money (for admissions to open skate, rat hockey and other special events), and accept and complete registration for all Park District programs.

Part time employees receive 25% off general programs with the exception of PDNA, contracted, trips and private lessons. In order to encourage a healthy lifestyle for our staff members, the Park District provides all staff with the opportunity to use our fitness facilities at the Community Pavilion and the Racquet, Fitness and Gymnastics Center free of charge.

The Oak Lawn Park District, incorporated in 1944, has a long and proud history of serving the recreational needs of our 56,000 residents with a myriad of recreational programs and services. We operate under the state tax cap as a municipal corporation, meaning we are our own taxing body. Overseen by a Board of five elected officials, the District manages a combination of 34 parks and facilities which cover over 280 acres.

In addition, we manage a Special Recreation Cooperative that offers recreational programs and services to individuals with disabilities in 9 municipalities.

The Oak Lawn Park District is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring accommodations to the application and/or interview process should contact a representative of the Personnel Department.

• Excellent skills in regards to customer focus and relationship building
• Excellent communication skills
• Computer skills including basic knowledge of Microsoft Word and Excel
• Phone skills
• Money management skills
• Problem solving skills
• Strong organizational habits
• Must be able to work independently with little or no supervision

IMMEDIATE SUPERVISOR:
Ice & Aquatics Manager

• Provides excellent customer service at all times
• Opens, closes, or works middle shifts in the office
• Answers all calls, either relating to general information or calls going to management
• Provides information and answers questions for walk‑in patrons
• Ability to use Rec Trac registration and POS software, along with familiarity with Word and Excel
• Is responsible for all cash control in the front office during their shift
• Has general knowledge of all Park District facilities, programs, and other information or where to find that information
• Registration responsibilities include assisting patrons with registration forms, entering transactions in the Rec Trac system, and completing all paperwork in regards to cash control and deposits
• Must have CPR/1st Aid/AED certification or be willing to obtain certification within 3 months
• Follows all Oak Lawn Park District safety procedures
• Assist in cleaning of office and other areas as needed
• Attend all mandatory park district trainings

• Help with other Ice Arena and Park District special events such as Ice Shows and holiday events.
• To react well during emergency situations
• Assist with tasks that are not necessarily in the job description

• To work longer shifts in conjunction with ice shows, hockey tournaments, competitions and special events.
• To do a considerable amount of typing
• To work longer shifts when designated, if the need arises

• To work in stressful situations, such as busy open skates and the first days of registration
• To work alone on any shift as the occasion arises
• To work a varied schedule as required
• To work with staff and patrons in a relaxed and friendly manner
• To use good judgment in the absence of supervision

• Worker may be exposed to cold in the rink area
• Worker may be exposed to quick changes in temperature from lobby to rink

• Employee must have the ability to follow and give directions
• Employee must use good judgment to assess order and importance of tasks
• Employee must possess time management and organization skills to effectively perform his/her job
• Employee must have ability to make judgments with respect to confidentiality of information and problem solving
• Employee must use good safety awareness and judgment in all aspects of this position
• Must have ability to support and work toward the Mission Statement and Goals and Objectives of the Oak Lawn Park District