Client Care Coordinator

Client Care Coordinator - Home Instead Oak Park

Location: Oak Park, IL

Status: Full-Time

Compensation: $55k - $60k per year

Home Instead is a family-owned business that provides non-medical care to aging adults. Our mission is to assist older adults with daily activities, enabling them to age gracefully and remain safely in their homes for as long as possible.

• Connection - We build meaningful relationships with clients, families, and caregivers.
• Collaboration - We operate as one team, supporting one another across departments.
• Accountability - We take ownership of outcomes and strive to exceed expectations.
• Growth - We invest in personal and professional development to strengthen our impact.

You'll be part of a supportive leadership team where your contributions truly matter.

• Competitive pay based on experience
• Monday-Friday schedule with rotating after-hours on-call support
• Mileage reimbursement for in-home client visits
• Paid training and leadership development
• Paid time off and holidays
• Health insurance options
• Strong leadership support and team collaboration
• Opportunities for advancement as the office continues to grow

• Lead and conduct in-home care consultations with prospective clients and families
• Develop, implement, and maintain customized Care Plans
• Oversee ongoing client relationship management, ensuring satisfaction and high-quality care
• Conduct quality assurance visits at 24 hours, 7 days, 30 days, and quarterly
• Serve as the primary point of contact for client and family concerns, resolving issues quickly and compassionately
• Partner with scheduling to ensure strong caregiver-client matches
• Collaborate with recruitment and training teams to support caregiver readiness and performance
• Maintain detailed documentation in Well Sky and client files
• Participate in rotating on-call coverage with leadership team

• Bachelor’s degree in healthcare, social work, human services, or related field preferred
• Minimum 2 years of experience in client care management, case management, or home care leadership
• Excellent interpersonal and communication skills
  
  Highly organized, proactive, and responsive
• Proficiency in Microsoft Office and CRM platforms (e.g., Well Sky)
• Valid driver’s license, reliable transportation, and proof of insurance

Career Growth:
This role may lead to Senior Client Services Manager or Regional Client Experience roles within our organization.

Join Home Instead Oak Park and become a trusted leader in helping seniors age with dignity, comfort, and confidence.