Store Management Team Member

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JC Licht, founded in 1907, is a full-service paint, hardware, and decorating retailer featuring Benjamin Moore products. Whether its DIYers or professionals looking for architectural, commercial, or industrial coatings, JC Licht is a full service, customer focused leader in the industry. We are looking for individuals to join our Management Team as an Assistant Manager in Training, Manager in Training or Store Manager (after a shadowing period).

We presently have 65 locations in Illinois, Wisconsin, and Indiana with positions available throughout the Chicagoland area. There are exciting opportunities for growth throughout this region. If you are looking for a work environment that encourages personal growth, positive energy, and a shared vision for providing incredible customer service then JC Licht wants you!

Management team members earn a total compensation of up to $50k-$70K (depending on the position) and have unlimited career growth opportunities. Team Members are paid hourly, averaging 45-50 hours per week.

Summary:

The primary responsibility of Store Management is to monitor operations and profitability of the store and provide support to the store as required.

• Ensure that all store employees have a working knowledge of various products, in conjunction with our training department.
• Ensure employees deliver excellent customer service to our customers.
• Encourage a viable team-oriented working environment through good communication and emotional intelligence.
• Ensure that the store is properly staffed at all times.
• Direct employee tasks and responsibilities to optimize store operation.
• Supervise employees, providing positive and constructive feedback, guidance and coaching.
• Conduct periodic performance reviews; when necessary, administer disciplinary action in accordance with company policy.
• Ensure that the store complies with policies and procedures outlined in the JC Licht Employee Handbook, as well as all federal/state regulations and company policies including ADA, EEOC, Workers Compensation – Wage & Hour, Sexual Harassment, etc.

• Maintain the store’s appropriate inventory levels to ensure that it meets customer needs and is aligned with budget.
• Control inventory losses through proper controls and notations.
• Control expenses.
• Ensure that the store is properly opened and closed in accordance with company policy.
• Complete all paperwork reports in a timely and accurate manner.
• Maintain merchandising standards established by JC Licht Senior Management Team including window displays, sales floor displays, promotional displays etc.
• Actively participate in store activities including unloading of trucks, stocking shelves, carrying merchandise out for the customer, having the ability to lift a determined weight of merchandise and delivering paint when needed.

• Provide support in the development of new accounts and increase sales of current accounts through targeted sales initiatives.
• Understand and communicate store goals and initiatives to all store personnel.
• Ensure that commercial accounts are properly set up and administered.
• Assist with outside sales calls when necessary.

• Monitor accounts payable, accounts receivable and banking procedures. Resolve problems as necessary.
• Understand and utilize various business reports to identify sales, gross margin, and expense control opportunities.
• Maintain a complete understanding of the company’s purchasing policies and procedures.

• Resolve customer issues in a proper and efficient manner.
• Assist all customers in a professional and timely manner upon them entering the retail store.
• Answer customer telephone calls promptly and in an appropriate manner per company guidelines
• Provide knowledgeable assistance to customers with all product lines and services offered by the retail store.
• Ensure that the physical appearance of the store is maintained and that all equipment is in excellent working condition.
• To suggestively sell additional merchandise to the customer assisting the customer in completing their…