Telemarketing Representative

The Telemarketing Representative is a key member of the sales support team, responsible for generating and qualifying sales opportunities within our insurance agency. This role focuses on contacting both prospective and existing customers to generate interest in insurance products and services, and ultimately, to schedule appointments for licensed sales professionals. As a part-time position, the Telemarketing Representative will follow a consistent schedule designed around high-productivity calling blocks, ensuring maximum customer contact and efficient achievement of agency goals.

Working as a Telemarketing Representative, you will make outbound calls to agency-generated leads, internet leads, and referrals, as well as re-engage customers who have previously requested insurance information. Your primary objective is to initiate meaningful conversations that identify prospects interested in auto, homeowners, renters, life, and other insurance products. By asking the right questions and carefully listening to responses, you will qualify opportunities and generate appointments for our licensed sales team.

A successful Telemarketing Representative excels at balancing productivity with professionalism. You will be expected to maintain steady outbound calling activity during scheduled work hours, meeting or exceeding established productivity goals such as outbound calls made, customers contacted, qualified opportunities generated, and appointments scheduled. Maintaining accurate notes and organized records in our customer management system is essential, as is following up promptly with leads and prospects who have missed or rescheduled appointments.

As the first point of contact for many customers, the Telemarketing Representative is responsible for creating a positive and professional impression of the agency. This includes using approved scripts and conversation frameworks, building rapport quickly over the phone, and handling objections with courtesy and professionalism. You will also support the sales team by communicating important information, assisting with appointment confirmations, and participating in ongoing training and coaching sessions to enhance your skills and effectiveness.

This role is designed for individuals who are energetic, confident, and results-driven. The Telemarketing Representative is ideal for those who enjoy engaging with people, are comfortable making outbound calls, can work independently, and are motivated by performance-based incentives. While previous experience in telemarketing, appointment setting, inside sales, customer service, call centers, or insurance is preferred, it is not required. Comprehensive training and development opportunities will be provided to ensure your success in this position.

The compensation structure for the Telemarketing Representative includes a competitive base wage, with additional performance-based incentives tied to qualified appointments, completed appointments, warm transfers, lead conversions, and achievement of individual and agency goals. The specific compensation and incentive structure will be discussed during the interview process.

Our agency is committed to supporting your professional growth and development. Regular coaching, call reviews, and role-playing are part of our ongoing training program. This ensures that you continue to build your skills in telephone prospecting, appointment setting, customer communication, compliance, and productivity strategies. By joining our team as a Telemarketing Representative, you will have the opportunity to make a direct impact on the agency’s growth and your own earning potential.

• Part-time position focused on outbound telemarketing and…