Engagement Specialist

JOB SUMMARY

The Engagement Specialist is responsible for welcoming clients into the program and completing the initial intake for emergency shelter services and also as the “front door” to the agency’s homeless crisis-response. Will work with a team of volunteers to ensure that the participants in the Emergency Overnight Shelter have a safe place to sleep and that their basic needs are met for the evening.

Part-time, evenings on a rotating schedule.

A bachelor’s in social work or related field preferred; may be substituted by experience.

Must have smartphone to utilize Agency communication and collaboration tools.

• Strong interpersonal skills
• Express ideas clearly and concisely both orally and in writing. Ability to problem‑solve and make decisions in stressful situations.
• Professional boundaries with clients.
• Maturity in demeanor and positive attitude.
• Aptitude for management data and information.
• Crisis intervention skills
• Enjoys managing different levels of responsibilities and tasks of the program.
• Comfortable interacting with diverse groups of people (i.e. volunteers, shelter clients).
• Ability to think ‘on‑your‑feet’.
• Ability to work individually and as a member of a team.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear, stand; walk; sit; use stairs; reach with hands and arms balance, stoop, kneel or crouch.

American with Disabilities Act (ADA) Statement:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case‑by‑case basis.

Job descriptions are not intended and should not be construed to be all‑inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary.

This job description does not constitute a written or implied contract of employment.

Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability.