Case Manager, FIT, RRH

The Housing Case Manager is responsible for the coordination and delivery of quality direct case management, housing navigation and stabilization services for clients in the Families in Transition Transitional and Rapid Rehousing Supportive Housing Program following standards and practices required by specific funders. The Housing Case Manager is also responsible for providing housing advocacy and linkage services that help to support retention in permanent housing.

• Identify, prepare by furnishing and maintain master leased shelter units for program occupancy. This requires leases for 1,2,3-and 4-bedroom units.
• Maintain positive working relationships with unit landlords.
• Work collaboratively to assist the shelter clients in obtaining permanent housing and address any barriers.
• Develop and monitor service plans as required by agency standards and funding sources.
• Support shelter clients in establishing a savings plan while in shelter.
• Complete all internal and external designated reports/databases and maintain effective documentation and record keeping including the logs, client case files, and other programmatic needs accurately and on time as directed by the supervisor. This includes HMIS and Salesforce.
• Develop, coordinate, and facilitate groups and workshops as needed.
• Develop and maintain service linkages to support clients/residents and their families, including developing relationships with local service providers.
• Transport clients or arrange for transportation to housing, legal, and medical appointments as needed.
• Participate in case conferences and care coordination as indicated.
• Provide resource information for client support post discharge.
• Providing ongoing life-skills training including problem-solving and coping/ skill development to aid in the participants’ process of improving independence and quality of life.
• Connecting participants to medical, mental health, and other supportive services as needed.
• Establishing a broad-based knowledge of community services and communicating appropriate referrals to clients.
• Conduct weekly visits in the client’s home to support client in working on goals, and to ensure compliance with lease and program rules.
• Assure access and continued eligibility to appropriate entitlements in which participants may be eligible.
• Participate in on-site and off-site trainings and meetings, as needed.
• Work as part of a team to ensure service delivery to all members of Supportive Housing Program.
• Other duties as assigned.

• Bachelor’s degree in the area of social service, Master’s degree preferred. Will accept a combination of education and worked experience with two years of experience. Bi-lingual preferred.
• Word processing, data entry, and spreadsheet skills.
• Must have a car, valid drivers license and proof of insurance.
• Must have a smartphone to utilize Agency communication and collaboration tools.

Excellent case management skills, and ability to work independently and as part of a team. Demonstrates experience and ability to interact sensitively and respectfully with persons with severe disabilities (mental health, substance abuse or other disability condition) and homeless difficulties. Demonstrates strong skills in interviewing, engagement, assessment, planning, and advocacy. Demonstrates common sense, good judgment, and ability to work independently.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must occasionally lift and/or move up to 30…