Collections Specialist Oak Ridge, TN

Collections Specialist

We are looking for a Collections Specialist to join a team in the Knoxville, Tennessee area on a contract to permanent basis. This opportunity is well suited for someone who is detail oriented and has business-to-business collections experience and can manage account follow-up with persistence, accuracy, and professionalism. The role focuses on maintaining healthy client accounts, supporting payroll-related payment activity, and keeping portfolio reporting current and reliable.

Responsibilities:

• Oversee collections activities for an assigned group of business client accounts and maintain regular outreach to secure timely payment.
• Conduct follow-up on outstanding balances within the early stages of delinquency, using consistent communication and sound judgment to drive resolution.
• Review past-due accounts and coordinate escalation to a third-party collection partner when internal efforts are no longer effective.
• Support payroll-related client accounts by helping ensure payment collection activities align with processing timelines.
• Track open balances, account standing, and payment history to keep records accurate and up to date.
• Apply and reconcile incoming payments to maintain clear account documentation and reliable financial information.
• Produce portfolio reports that highlight collection status, aging trends, and unresolved balances.
• Work closely with internal departments to address billing concerns, resolve account issues, and improve payment outcomes.