ACH Coordinator III

Location & Deadline

This position is based at our Corporate Headquarters at 221 S. Rutgers Avenue in Oak Ridge, TN. The Final date to receive applications for this opportunity is March 1, 2026.

The ACH Coordinator III has overall responsibility to ensure ACH files are processed in a timely and accurate manner and provides ACH related support to research and resolve issues for members and coworkers. The ACH Coordinator III is the contact for other financial institutions and various government branches for ACH items.

• Oversee daily ACH processing, including initiation, receipt, settlement, returns, and exception handling. Ensure timely and accurate processing of ACH files, adhering to NACHA and regulatory requirements. Monitor and manage ACH returns, reversals, and disputes in compliance with regulatory requirements.
• Maintain and update ACH policies and procedures to ensure compliance with NACHA rules and federal regulations. Oversee fraud prevention efforts and implement controls to mitigate risk in ACH processing. Perform periodic ACH audits and risk assessments, addressing any issues identified.
• Act as the primary liaison for ACH operations with external networks and vendors. Collaborate with internal teams to support ACH products and services. Respond to member inquiries regarding ACH services, supporting a positive member experience. Mentor ACH Coordinators, promoting continuous improvement and skills development. Develop training materials and conduct training sessions for ACH and related payment processes.
• Work closely with IT and third-party vendors to maintain and optimize ACH processing systems and software. Support troubleshooting efforts to resolve technical issues impacting ACH processes.
• Generate daily, weekly, and monthly reports on ACH volume, exception items, and operational performance metrics. Analyze ACH transaction data to identify trends, anomalies, and opportunities for process improvement. Present findings and recommendations to senior management.
• Performs other job-related duties as assigned.

Ten or more years of ACH processing experience at a financial institution is required. This includes the ability to manually process files, manage incoming and outgoing files and process returns.

An Associate's degree in Business, Finance, Organizational Management, or in a related field, or an equivalent combination of education and experience is required. The following certification is preferred:
Accredited ACH Professional (AAP).

• Must have strong computer skills with the ability to utilize various applications via desktop, tablet and mobile.
• Must be self motivated, with the ability to think independently and make independent decisions.
• Must have the ability to balance workload, prioritize, and multi-task throughout the workday.
• Must have excellent written and verbal communications skills by phone, email, and in person.
• Must have the ability to analyze various data points and systems.
• Must be proficient with Microsoft 365.