Customer Service Representative

Overview

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

• Handle inbound and outbound customer inquiries via phone, email, or in-person
• Assist customers with billing and account activity
• Process orders, returns, and exchanges accurately and efficiently
• Preform accounts receivable functions and posting payments
• Complete daily tasks such as invoicing, notice of cancellations, cancellations, and reinstatements
• Resolve customer complaints or issues in a professional and timely manner
• Collaborate with other departments to ensure customer satisfaction
• Utilize phone etiquette skills to communicate effectively with customers
• Analyze customer needs to recommend products or services that best fit their requirements

• Previous experience in customer service or a related field is preferred
• Proficiency in English;
  Spanish is a huge plus but not required
• Strong communication skills and the ability to interact with customers in a friendly and professional manner
• Excellent problem-solving skills and the ability to handle difficult situations with patience
• Knowledge of client services, customer support, and cash handling procedures
• Familiarity with analyzing customer data to improve service quality is a plus

Job Type: Full-Time

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• 8-hour shift

• Oak Ridge, TN 37830

Work Location:

In person