Call Center Services Agent - English/Spanish Bilingual
Job in
Oak Ridge, Anderson County, Tennessee, 37830, USA
Listed on 2026-09-12
Listing for:
ORNL Federal Credit Union
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, Call Center / Support
Job Description & How to Apply Below
Call Center Services Agent I - English/Spanish Bilingual
Job Category :
Call Center Services
Requisition Number : CALLC
002904
- Posted :
September 4, 2026 - Full-Time
- On-site
Showing 1 location
DescriptionThe Bilingual Call Center Services Agent assists members and potential members with their telephone requests, explains services, respond to problems, offers additional products and services and directs calls to the appropriate area.
Essential Functions & Responsibilities:
- Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
- Answers questions about products and services and processes member transactions with zero errors.
- Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
- Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
- Maintains security and compliance for member confidentiality.
- Interacts with others in a team oriented environment and consistently meets performance expectations.
Experience:
- Minimum 1 year of customer service related experience is required
- Bilingual English/Spanish is required
- Previous call center experience is preferred
Education:
- High School Diploma or GED is required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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