Technical Support Specialist; Audio​/Visual

Position

Position: Technical Support Technician (Audio/Visual)

Salary Range: Dependent upon experience

Contract: 2 years

Work Location: Oak Ridge, TN (Y-12 Facility)

Key Logic is seeking a customer-focused Audio Visual / IT Support Specialist to support conference room technologies, videoconferencing systems, and end-user technical needs in a fast-paced, technically demanding environment.

This role is ideal for someone who enjoys solving problems, working directly with customers, and supporting modern collaboration technologies in both classified and unclassified settings.

• Schedule, set up, and support conference room equipment for audio/visual teleconferencing
• Coordinate and manage video teleconference (VTC) meetings across multiple rooms
• Open and close classified conference rooms in accordance with required security procedures
• Provide technical support via phone, email, chat, remote connection, and in person
• Troubleshoot and resolve hardware, software, connectivity, and telecommunications issues
• Document incidents, updates, and resolutions using service management tools
• Escalate unresolved issues appropriately while maintaining ownership through resolution
• Coach and support end users on proper use of tools, systems, and equipment
• Maintain working knowledge of company systems, policies, and procedures impacting the user environment (IT, HR, finance, cybersecurity, technical security)
• Support emergent issues and adapt quickly as new technologies and equipment are introduced

• Experience supporting videoconferencing systems, mobile devices, telecommunications, and audio-visual equipment
• Experience troubleshooting Automated Information Systems (AIS) hardware and software
• Strong IT troubleshooting skills with a customer-first mindset
• Excellent written and verbal communication skills
• Ability to clearly explain technical details to non-technical users
• Strong time management skills and ability to manage multiple tickets simultaneously
• Comfortable working in a fast-paced, technically demanding environment
• Strong problem-solving and decision-making abilities, particularly in situations impacting business operations

• Experience supporting classified environments
• Familiarity with service management/ticketing systems
• Experience working in enterprise or government environments

Supporting critical missions at the intersection of data and science, Key Logic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service.

Key Logic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world.

We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.

Key Logic is an Equal Opportunity/Equal Access Employer. Key Logic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at  and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.

Job Code: 2701