IT Specialist

At Strata-G, we define significance by the extraordinary people we hire, the relationships we build with our clients, and the positive impact we make in the community. Our team of intellectually curious and highly motivated engineers, scientists and business professionals engages with our clients to solve complex energy and environmental challenges around the world.

We are driven by our values to create a culture of significant and positive change for our clients and the world.

We Care We treat our customers and employees as we wish to be treated.
Integrity We are honest and ethical in every endeavor.
Service We continuously strive to please our customers and to exceed their expectations.
Quality We maintain a culture of continuous improvement.
Safety We hold paramount the safety and health of our associates, our customers, the public, and the environment.
Innovation We develop creative solutions to better serve our customers.
Attitude We maintain a positive attitude and value humor.
Outreach We share the results of our successes with the community.

A motivated and enthusiastic Information Technology Specialist is needed to join a dynamic IT team. This role is ideal for those eager to work in a supportive and fast-paced environment. The responsibilities include providing first-line technical support, troubleshooting hardware and software issues, and assisting with various IT projects including CMMC rollout to ensure smooth operations for the organization.

• Provide technical support to end-users via phone, email, chat, or in-person for hardware, software, and network-related issues.
• Troubleshoot and resolve common technical problems, escalating more complex issues to senior IT staff as needed.
• Assist with setting up and configuring new workstations, software, and other IT equipment.
• Perform routine system maintenance, including updates, patches, and backups.
• Document all support requests, resolutions, and procedures in a clear and concise manner within the ticketing system.
• Assist with user account management, including password resets and access permissions.
• Participate in IT projects, rollouts, and upgrades as needed.
• Collaborate effectively with team members and other departments to ensure timely problem resolution and meet business needs.
• Experience with CMMC rollout or CMMC environment.

• Associate's degree or better in Information Technology, Computer Science, or a related field; OR 2 years of equivalent work experience combined with relevant IT certifications.
• Certifications (Preferred):
  CompTIA A+, Microsoft Certified Fundamentals, or other entry-level IT certifications.

• Skills:
• Foundational knowledge of computer hardware, operating systems (Windows, macOS, Linux), and networking basics.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills, with a customer‑centric approach.
• Familiarity with help desk ticketing systems and remote support tools.
• Ability to learn new technologies and adapt to a changing IT environment.
• Attention to detail and strong organizational skills.

$30 - $35 Per Hour.

Full-Time. ON SITE ONLY.

Oak Ridge/Knoxville, TN.

Strata-G will not sponsor applicants for immigrant or non‑immigrant work visas. The successful candidate will be required to submit evidence of identity and employment authorization. Tests for the absence of any illegal drug as defined in 10 CFR 707.4, will be conducted by Strata-G and a background investigation by the Federal government may be required to obtain an access authorization prior to employment.

Strata-G is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran or disabled status. All job descriptions are evaluated for physical/mental standards prior to posting based on AAP guidelines.