Technical Support Engineer

*** W2 Contract Only - LOCAL Candidates for 100% ONSITE ***

Title:

Technical Support Executive (Multiple positions open for Level 1 & Level
2)

Duration: 2 Years possible conversion to FT

Location:

Oak Ridge, TN, 37830 (100% Onsite)

• LEVEL 1: Must have an Associate's degree with limited experience or a high school diploma with 1 to 4 years of experience. Requires basic knowledge and familiarity with equipment in area of expertise.
• LEVEL 2: Bachelor's degree in a technical field with limited experience or an Associate's degree in a technical field and 2 to 5 years of related experience. Requires general knowledge and understanding in area of expertise and associated equipment, processes or systems.

• Knowledge and experience in videoconferencing, mobile devices, telecommunications, and audiovisual equipment.
• Experience in troubleshooting and supporting Automated Information Systems (AIS) hardware and software.
• Schedule and set up conference room equipment for audio visual teleconferencing.
• Work directly with customers via phone, email, chat sessions, remote connection, or in person.
• Provide resolutions to customer issues/requests.
• Properly elevate unresolved queries to the next level of support.
• Utilize service management tools to document work notes and updates.
• Ability to convey information accurately and effectively in both written and oral form.
• Effective time management skills to handle multiple incident tickets at once.
• Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.
• Apply technical expertise, product knowledge, and problem‑solving skills to drive the diagnosis and resolution of customer‑reported issues.
• Able to work in a technically demanding, fast‑paced environment.
• Able to concisely and accurately describe technical details to customers.
• Quick decision‑making when assessing a solution to a problem, that is, creating a business or production delays.
• Well‑developed IT troubleshooting skills and customer service.

If interested please apply with your resume copy. Feel free to reach out to us for any inquiries or further clarifications.