Tech Support​/Computer Technician​/CompTIA A+ Security Clearance

Position: Tech Support / Computer Technician / CompTIA A+ with Security Clearance
Tech Support / Computer Technician / CompTIA A+
Oak Ridge, Tennessee, United States
• This position is TEMPORARY (Full-Time with benefits for 6-8 months)
• This position is 100% ON-SITE and does not provide relocation assistance
• Candidates MUST live within 50 miles of Oak Ridge, Tennessee Global Engineering and Technology (GET) is seeking qualified applicants to support the cybersecurity program at a U.S. Department of Energy national security facility as a Computer Technical Support Specialist. This position requires extensive knowledge and experience troubleshooting and supporting hardware and software. This is a highly compensated, high-responsibility position that is central to an important mission project.

A CompTIA A+ certification is highly preferred and sought after for this position. The Tech Specialist will work as the primary point of contact for all Life Cycle laptop/pc replacements, meeting strict performance deadlines for moving all software from current Life Cycle laptops/pcs to respective replacement devices. They will troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through a combination of certification coursework, internet research, contacting vendor support, and prior work experience.

Additional duties include:
• Ensuring customer devices are fully functional before completing and closing assigned tasks.
• Providing support to customers via phone, email, chat, remote support sessions, and in-person interactions.
• Diagnosing and resolving customer-reported issues and service requests.
• Escalating unresolved issues to the appropriate support tier when necessary.
• Utilizing service management tools to document work performed, updates, and resolution details.
• Following up with customers, providing status updates, and ensuring issues and requests are resolved to completion.
• Maintaining a broad understanding of company hardware, software, procedures, and policies, including IT, HR, Finance, Cybersecurity, and Technical Security requirements that impact the end-user environment.
• Applying technical expertise, product knowledge, and problem-solving skills to diagnose and resolve customer-reported issues.
• Installing, configuring, and supporting approved hardware and software solutions.
• Providing end-user training and guidance on tools, technology, and equipment usage.
• Troubleshooting and resolving hardware, software, and connectivity issues using technical knowledge, research, vendor resources, and professional experience.
• Setting up, configuring, and supporting desktop and laptop systems within the facility.
• Demonstrating strong customer service, interpersonal, and communication skills. Compensation Range: $70,000 - $85,000 per year, depending on experience and qualifications Requirements Citizenship and Security Clearance:
• Due to the on-site security requirements, applicants must be citizens of the United States of America
• This position does not require a security clearance, but any active security clearance is viewed as a plus. Knowledge, Skills, and Abilities:
• Experience troubleshooting and supporting hardware and software.
• Knowledge and experience with SCCM imaging.
• Knowledge and experience with software installations, both onsite and remote.
• Ability to convey information accurately and effectively in both written and verbal formats.
• Effective time management skills with the ability to handle multiple incidents and tasks simultaneously.
• Experience with Service Now incident and task management.
• Ability to work in a demanding, fast-paced technical environment.
• Ability to clearly and accurately communicate technical details to customers.
• Strong decision-making skills when assessing solutions to issues causing business or production delays.
• Well-developed IT troubleshooting and customer service skills.
• Experience with Active Directory, including creating, modifying, disabling, enabling, and moving user accounts.
• Experience with Microsoft 365 and Exchange administration. Desired

Certifications:

• Applicants with a CompTIA A+ certification are preferred and highly sought after

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