IOC Systems Administrator

• Onsite at a Department of Energy facility in Oak Ridge, TN
• Must be eligible for a federal security clearance (US Citizen)

This role is shiftwork and rotational, enabling our team to be staffed 24/7/365.

• Monitor enterprise infrastructure systems, including servers, storage, virtualization, and network-connected services, to ensure performance, availability, and reliability.
• Respond to alerts and incidents by following established procedures, performing initial diagnostics, escalating when appropriate, and assisting other operations teams in driving resolution.
• Assist with system maintenance activities such as backups, patching, and vulnerability remediation under the direction of senior staff.
• Document actions, resolutions, and shift activity to maintain clear operational records and ensure continuity across shifts.
• Support enterprise software and data center systems by executing routine operational tasks and verifying successful job completion.
• Coordinate with multiple technical teams to address issues, track operational status, and maintain accurate system and asset records.
• Contribute to continuous improvement by identifying opportunities to enhance monitoring, documentation, response processes, and workflow automation.
• Work assigned shifts, including evenings, nights, weekends, and holidays, to support continuous 24/7 enterprise operations.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

• AS degree in information technology or a related technical field and a minimum of five (5) to seven (7) years of relevant experience is required for consideration. An equivalent combination of education and experience may be considered.
• Foundational knowledge of enterprise IT infrastructure, including servers, storage, virtualization, networking, and operating systems.
• Experience in monitoring and supporting enterprise systems or applications using standard monitoring and alerting tools.
• Basic understanding of system administration concepts such as patching, configuration, and vulnerability management.
• Exposure to data center environments and enterprise platforms.
• Familiarity with scripting or automation tools such as Power Shell, Python, or similar.
• Strong analytical and troubleshooting skills with a focus on timely issue resolution.
• Effective communication and documentation skills, with the ability to clearly describe technical issues and resolutions.
• Ability to work collaboratively within a team environment and adapt to a 24/7 operational schedule that includes rotating shifts.

• Familiarity with enterprise monitoring and observability platforms used to track performance, availability, and capacity across infrastructure systems.
• Knowledge of automation and orchestration concepts, with exposure to tools such as Red Hat Ansible Automation Platform (AAP).
• Understanding of ITIL practices, including incident management, change control, and problem management.
• Awareness of cybersecurity principles and ability to consider security implications during operational activities.
• Strong documentation and process improvement mindset with the ability to contribute to procedure development and refinement.
• Demonstrated initiative, reliability, adaptability, and a creative approach to problem-solving in a fast-paced enterprise operations environment.