Service Desk Specialist

Service Desk Specialist I

An opportunity is available for an IT Service Desk Support Specialist I. This position serves as the single point of contact for all Information Technology issues and requests, supporting users at every skill level. The role involves providing technical assistance to computer system users via telephone, email, and direct ticket submission. This is a five-day, 40-hour work week, and candidates must be flexible to work any 8-hour shift within the hours of operation.

Key Responsibilities

• Provide first-line troubleshooting for end-users, answer how-to questions, and communicate system and network status.
• Support a wide variety of proprietary and off-the-shelf applications and computing platforms.
• Communicate technical information, ideas, and results effectively in both oral and written form.
• Handle the majority of requests without additional assistance by following established procedures and using available knowledge base tools.
• Document work clearly and accurately in the electronic ticketing system.
• Install software or perform hardware testing remotely as needed.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems, and remedial actions taken.

Required Qualifications

Education:

A high school diploma or GED is required.

Experience:

At least one year of call center or help desk experience, or equivalent technical ability is required. Experience should include supporting personal computer hardware and software.

Technical

Skills:

• Comprehensive knowledge of personal computer use and a solid understanding of basic IT concepts.
• Proficiency using and supporting Microsoft Windows 10/11 and Microsoft Office (Word, Excel, Outlook).
• Knowledge of networking, remote access, and antivirus software.
• Ability to work independently and manage time effectively.

Preferred Qualifications

• An Associate's degree in an IT-related field.
• 1-2 years of help desk experience.
• Experience with Microsoft Active Directory and DFS.
• Knowledge of Microsoft Exchange Server-based email using Outlook.
• Familiarity with service desk software and tools.
• Experience with mobile device support and VPN/remote connectivity.
• Technical writing skills.
• Web-based application support experience.

Work Environment

This position is 100% remote. Teleworking capability is required, which includes a dedicated home workspace, high-speed internet, and a compatible Windows computer.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.