Infrastructure Operations Center Systems Administrator

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The Digital Services Infrastructure and Operations Division in the Information Technology Services Directorate at Oak Ridge National Laboratory is seeking qualified applicants for an Infrastructure Operations Center Systems Administrator on the Enterprise Operations Team. This team exists to provide compute and storage infrastructure for the enterprise operations of the Lab as well as a 24/7 monitoring operation for the Critical Systems run by the Laboratory.
This position will be shiftwork and rotate for this team to be staffed 24/7/365.

Major Duties/Responsibilities:

• Document team processes including work instructions and maintaining a living knowledge base
• Monitor infrastructure equipment and servers for uptime as well as performance
• Assist in Backup Administration and Restore requests
• Assist in Enterprise Server Patching
• Assist in Server Vulnerability management
• Work with a Data Center Infrastructure Management System (DCIM) to help track assets and connections
• Work with other system engineers and vendors to troubleshoot and resolve hardware and software issues
• Provide off-hours support, troubleshooting, and escalation
• Provide suggestions for process improvement and implementation when required
• Install and configure software, both commercial packages and various open-source packages
• Support data storage systems and backup services
• Derive results for metrics on technical performance as requested
• Engage with engineers to automate workflows
• Locate and execute automation/self-healing solutions
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• An AS degree in information technology/related technical subject and a minimum of 5 years of experience (an equivalent combination of education and experience will be considered)
• Experience with Power Shell and Scripting via other tools
• Experience with backup architecture and operations
• Experience with SCCM and server patching
• Experience managing a virtualized environment including tuning and maintenance
• Experience with the Windows and Linux Server Platforms
• Basic understanding of network communication and demonstrated troubleshooting techniques
• Basic understanding of virtualization environments and operations
• Experience with enterprise class backup solutions

Preferred Qualifications:

• Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators
• Enterprise automated VM Cluster installation/configuration/management experience
• Previous experience working in a government, scientific, or other highly technical environment
• Demonstrated ability to perform job tasks while considering cyber security risk of those tasks, and consulting with security professionals when necessary
• Experience in an environment requiring change control processes
• Excellent written and oral communication skills.
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

Special Requirements:

• Visa sponsorship:
  Visa sponsorship is not available for this position.
• Security, Credentialing, and Eligibility Requirements: L Clearance:
  This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse…