DevOps Engineering Support Team Lead

Overview

We are hiring a Dev Ops Engineering Support Team Leader in the Research IT Infrastructure Group of the Research Computing Support Division in the Information Technology Services Directorate! This leadership position resides onsite in Oak Ridge, TN.

This position leads and supports the facilitation of Dev Ops for R&D Projects with the Dev Ops team directly reporting to the Team Lead! You’ll hold regular meetings with the customers (those providing funding) and the existing business relationship managers to ensure IT needs are being met, and to balance and manage project workloads as they ramp up and down. The Team Lead provides metrics, strategy, and stays ahead of existing Dev Ops trends in the industry.

We work as a team to provide deployment, automation, monitoring, and management tool infrastructure for researchers and their projects. Dev Ops also advocates and promotes best practices to researchers who develop code as a part of their project. We operate within an Agile Scrum workflow while working with researchers to provide automation solutions.

• Work planning and documentation
  - Jira/Confluence
• Code repository, CI/CD – Gitlab and Harbor
• Configuration and Package Management – Helm, Ansible
• Container Orchestration
  - Kubernetes, Rancher
• Monitoring, Analytics and Visualization
  - Prometheus, Grafana, Elasticsearch
• Other technologies utilized/supported include, but aren’t limited to Selenium, Nginx, Traefik, Trivy, Artifactory, and Checkmarx

• Performance management, including creation of yearly performance and development plans, as well as mid-year and year-end assessments.
• Routine meetings with staff to understand current projects and roadblocks.
• Help with removal of roadblocks.
• Time and attendance oversight and approval.
• Develop and manage training plans and budget.
• Hire/contract for additional staff necessary to support Dev Ops projects.

• Keep customers informed of major IT initiatives.
• Work with staff and customers to develop and/or review solutions.
• Troubleshoot and debug various Kubernetes workloads, CI/CD pipelines, and implement solutions to optimize performance and scalability both on-premise and in the cloud.
• Provide reports as requested, such as major accomplishments or staffing per project.
• Evaluate and document new tools/trends to set path forward for Dev Ops at ORNL.
• Maintain an eye toward improved service and delivery.

• Develop business relationships with customers, understanding their business and where IT could provide services.
• Develop new services and manage existing services to meet the needs of research.
• Work with researchers and developers to encourage and facilitate Kubernetes best practices into applications, write Helm charts, configure sophisticated pipelines to streamline multiple code repositories for automated deployments/upgrades, and work with others across the organization to ensure delivery of secure solutions in compliance with Internal Operating Procedures.

Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

• A BS degree in a technical, scientific, business, or related field of study and eight (8) or more years of experience is required for consideration. An equivalent combination of education and experience may also be considered.
• Working experience with configuration management and automation tools like Git, Jenkins, Ansible, Puppet, or other CI/CD pipeline tools.
• Proficiency in at least one scripting language like Bash,…