Quality Representative

life insurance, parental leave, 401(k), retirement plan, relocation assistance

Oak Ridge National Laboratory (ORNL) is seeking a Quality Representative (QR) to act as the lead quality support for the Second Target Station (STS) project. The STS is a ~ $2 Billion, Department of Energy project to be constructed at the ORNL Spallation Neutron Source (SNS). The STS will provide wholly new capabilities for the study of a broad range of materials with neutron scattering and support thousands of users from the physical, materials, and applied sciences and industry.

The science capabilities provided by the instrument suite at the STS will complement those of the two existing DOE Office of Science neutron scattering user facilities at ORNL, the First Target Station (FTS) of the SNS and the High Flux Isotope Reactor (HFIR). The STS will deliver the highest peak brightness of cold neutrons in the world, which together with advances in neutron optics, instrumentation, and detectors, will ensure US leadership in neutron scattering for decades to come.

The QR will work with the STS project and other quality professionals to develop quality philosophy, tools and techniques, quality management systems, project/process improvements, strategic planning and performance metrics, and other quality-related initiatives to support operations.

This position resides in the Accelerators and Reactors Group in the Quality Assurance Division (QAD), Environmental, Safety and Health, and Quality Directorate (ESH&Q) at Oak Ridge National Laboratory (ORNL).

• Works as a member of the STS project team in support of the project staff responsible for the design, engineering, and fabrication of buildings, and components for the accelerator, target, neutron instruments and integrated control systems.
• Mentors other project team members as needed for STS QA tasks.
• Develops quality work schedules, plans and procedures, instructions, and training materials and may deliver quality training for project staff and subcontractors.
• Participates in drawing reviews, design reviews, the generation of technical specifications and statements of work, and the establishment of formal acceptance criteria.
• Provides QA review of the quality assurance and quality control requirements within procurement documents including solicitations, specifications, and statements of work.
• Provides QA review of vendors’ submittals, including quality plans and manufacturing inspection plans.
• Assists technical staff in establishing quality in planned procurements through development of acceptance criteria lists, and selection of intervention points on vendors’ manufacturing inspection plans.
• Conducts internal assessments, external audits, identifies corrective actions when necessary, and supports the corrective action process.
• Assist in implementation of nonconformance processing.
• Participates in application of the SNS calibration program to STS measuring and test equipment.
• Supports receipt inspection and acceptance testing of STS components, items, and facilities.
• Supports application of software quality assurance requirements to STS software.
• Performs Vendor Qualification and Verification activities:
• Assesses vendors against ISO
  9001:2015 or equivalent
• Participates in vendor source selection boards
• Performs Quality Systems Surveys at vendor facilities (pre-award)
• Performs ongoing vendor surveillance activities
• Participates in inspection and vendor verifications
• Establishes and implements a non-conformance and deviation requests process, including STS review and approval
• Supports with NCR trending to help TPOs identify recurring errors to be addressed with vendors
• Closes-out QA issues relative to inspected and completed work
• Monitors project activities including those at vendor sites as needed for compliance and for effectiveness determinations of process. Reports and tracks issues and corrective actions.
• Follows-up on specified tests and inspections, and maintains the required documentation related to quality matters.
• Represent the STS Project by participating in and presenting project information at reviews, conferences, workshops and other neutron scattering facilities.
• Continually searches out new technologies and techniques to improve design, workflow, and optimization of processes and performance management functions.
• Operates and communicates effectively and efficiently with all levels of management on quality issues.
• Establishes relationships and works effectively with both external and internal customers to meet goals and assess customer satisfaction.
• Identifies and understands customer needs while influencing the prioritization and development of quality initiatives.
• Builds and develops strong relationships with peers and others to exchange feedback on issues or concerns.
• Interfaces with SNS Field Deployed Quality Representatives to ensure STS and SNS Quality Assurance Programs and implementing procedures/processes are in alignment.

• A BS degree in…