Credit Representative

Summary

The Credit Representative is responsible for contacting Worldpac customers to collect past‑due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes, and working with internal teams to accomplish KPIs and objectives.

The role will work closely with internal Credit team members and Commercial Sales and Customer First teams to resolve customer concerns causing delays in payments. The role will also collaborate with the Collections management team on proper escalation of customers with payment issues. A strong customer service mindset is required for success.

The role will coordinate daily workflow with cross‑functional departments and Credit team members to ensure compliance with SLAs. It will also engage key customers and teams to understand and resolve issues while adhering to established company policies and procedures.

• Daily aging report monitoring and follow‑through on collection to assure that delinquent accounts are worked based on priority, in a timely manner, and properly notated.
• Develop and maintain positive working relationships with all customers within the assigned A/R portfolio.
• Reconcile past‑due balances, with clear and concise communication to customers, sales staff, and management to resolve disputed balances.
• Resolve disputed and unapplied items on the customer accounts.
• Work with internal and external customers to clear open accounts receivable balances.
• Make recommendations for setting up customer payment plans, placing customer accounts on hold, and directing accounts to third‑party collections and bad debt.
• Work in a team‑supportive environment.
• Perform other collection‑related duties as required by management.
• Comply with all established policies and procedures.
• Organize and interpret data as well as communicate analytic results and recommendations.
• Manage multiple tasks simultaneously to completion with sound business judgment.
• Conduct credit hold review and order releases per company policy guidelines.
• Handle special projects as assigned.

None

The regular workweek is