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Customer Service Analytics Specialist
Job in
Oakbrook Terrace, DuPage County, Illinois, USA
Listed on 2026-08-15
Listing for:
McCain Foods
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
McCain Foods USA, Inc. in Oak Brook Terrace, IL, is seeking a Customer Service Analyst to drive KPI management and service excellence across North America.
You will serve as a key SME for performance reporting, partnering with the Key Accounts Sales team and cross-functional partners to elevate decision-making from reactive issue management to proactive actions. Utilize SAP, Power BI, and other systems to analyze data, maintain scorecards, and lead continuous improvement across Customer Service.
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