Windchill & CAD Applications Support

Windchill & CAD Applications Support Oakbrook, IL Video Interview Description

• Administer, maintain, and support the PTC Windchill platform and Creo applications.
• Provide technical support for CAD engineering applications across mechanical, electrical, firmware, and packaging engineering domains.
• Troubleshoot, analyze, and resolve user-reported application and system issues.
• Manage user provisioning, access requests, role assignments, and software license administration.
• Coordinate with software vendors for issue resolution, product updates, and platform upgrades.
• Collaborate with offshore support resources to ensure smooth day-to-day Windchill operations and support coverage.
• Support application upgrades, patch deployments, testing activities, and technical documentation updates.
• Monitor and manage incidents and service requests, ensuring timely resolution in accordance with service-level expectations.
• Work closely with engineering teams and business stakeholders to understand requirements and provide application support.
• Participate in continuous improvement initiatives for engineering application support processes and system reliability.

• 8+ years of experience supporting PTC Windchill and engineering/CAD applications.
• 1+ years hands‑on experience administering and supporting Creo environments.
• Strong troubleshooting, incident management, and end‑user support skills.
• Experience with user access management, provisioning, and software license administration.
• Ability to work effectively with engineering teams, business users, and cross‑functional stakeholders.
• Strong verbal and written communication skills.
• Experience coordinating with or working alongside offshore/global support teams.
• Experience supporting application upgrades, patching, testing, and release activities.

• Experience with CAD‑to‑PLM integrations.
• Knowledge of Product Lifecycle Management (PLM) processes and engineering change management.
• Familiarity with ITIL‑based service management and support processes.
• Experience supporting global engineering organizations and distributed teams.
• Understanding of engineering design workflows across mechanical, electrical, firmware, and packaging disciplines.