Senior Controller

Overview

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform to deliver flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

This position is responsible for leading the accounting, payroll, and accounts payable functions for the enterprise, including all Fay Group entities, ensuring timely month-end close processes and accurate financial reporting. The Senior Controller serves as the primary liaison with external financial audit firms and is accountable for identifying and implementing opportunities for process optimization. This role requires deep expertise in mortgage servicing finance or financial services segments, strong leadership, deep management skills, and a proactive approach to process improvement and risk management.

The Senior Controller collaborates with third-party valuation firms to assess mortgage servicing rights, ensure compliance with relevant accounting standards, and support budgeting and forecasting processes.

• Oversee cash flow management, maintain balance sheet reconciliations, and ensure intercompany accounts are balanced
• Ensure bank accounts are reconciled and appropriate controls are in place to deter fraud
• Manage internal reporting, disbursement reviews, payroll, debt reporting, lender covenant compliance, and coordination of multiple audits
• Document management’s position on current and emerging accounting treatments under U.S. GAAP that impact Fay Group entities
• Lead efforts to enhance key accounting processes and controls, update procedures, and act as finance executive liaison with auditors and regulators
• Support development and growth of the accounting team by providing guidance and documenting policies and procedures
• Review contracts to accurately determine asset ownership and ensure proper financial recognition

• Bachelor’s Degree in Accounting, Finance, or related field
• CPA or equivalent professional certification
• 15+ years’ progressive experience in accounting
• 10+ years’ experience in a senior accounting role within mortgage servicing or financial services (Controller-level experience)
• Previous experience managing people and leading teams
• Strong financial reporting, summarization, and communication skills, with the ability to present complex financial data to executive stakeholders
• Strong knowledge of U.S. GAAP, investor reporting requirements (e.g., Fannie Mae, Freddie Mac, Ginnie Mae), and MSR valuation, with experience in financial audits, internal controls, and regulatory compliance
• Deep understanding of enterprise accounting systems, cash flow operations, cost structures, and financial resource planning
• Advanced proficiency in accounting software systems; strong organizational and recordkeeping capabilities
• Experience with mortgage servicing platforms and ERP systems (e.g., SAP, Oracle, or similar)
• Advanced skills in Microsoft Excel, Word, and Outlook
• Strong verbal and written communication skills and interpersonal skills to influence and drive results
• Effective management skills including talent selection, training, coaching, mentorship, and performance management
• Leadership strength with the ability to foster positive employee engagement and trust
• Ability to quickly establish credibility and align with the organization’s culture, values, and priorities
• Collaborative and consultative work style; ability to manage…