Credit Risk Manager

Summary

The Credit Risk Manager is responsible for monitoring, managing and maintaining the credit risk team. The team is responsible for new customer set‑up, customer updates and ongoing credit risk evaluation of customers. The Manager oversees credit risk reviews as well as investigations and is responsible to make timely credit related recommendations and decisions as applicable.

While other duties may be assigned, the role will work closely with internal Credit and Collection team members and Managers, Commercial Sales and Customer First teams as necessary to review customer credit terms and credit limits as applicable. The Manager will work with Collections management team on proper escalation of customers with payment issues. A strong customer service mindset is required for success.

The role is responsible to mitigate credit risk and minimize bad debt write‑offs.

The Credit Manager will work closely with cross‑functional departments and Credit team members to coordinate daily workflow and ensure compliance with SLAs. This role will work closely with key customers and the cross‑functional teams to understand and resolve issues while adhering to established company policies and procedures.

While other duties may be assigned, the following are essential:

• Manage a team responsible for reviewing customer credit applications, risks and history, including reviewing credit reports, financial statements and other credit‑related information for purposes of establishing credit worthiness and credit line limits up to established approval limits per credit policies and seek approval for amounts over approved limits.
• Manage relations with credit reporting agencies.
• Predict risks by creating credit scoring models.
• Maintain the corporate credit policy and recommend changes in the credit policy to senior management.
• Define credit review documentation and record retention for audit purposes.
• Monitor credit granting and update processes.
• Communicate and establish relationships with Field Operations and Commercial Sales Teams related to credit.
• Establish SLA’s and KPI’s for credit risk evaluation processes.
• Involved in reviewing the A/R portfolio to specifically identify and recommend accounts for Bad Debt reserve accrual.
• Analyze historical data to spot trends and problem areas that can be communicated to Commercial and Operations; aiding efforts to improve business processes and contract negotiations.
• Ability to organize and interpret data as well as communicating analytic results/recommendations.
• Able to manage multiple tasks simultaneously to completion with sound business judgment.
• Ability to provide constructive feedback to team members.
• Assist in internal and external SOX audit support as needed.
• Protect the corporation from unexpected losses and increase profitability by writing policies and procedures for credit risk function.
• Ensure department compliance with all internal audit and SOX controls related to Credit Risk.
• Update and maintain SOPs and other documentation as it relates to credit risk function.
• Participate as an SME on cross‑organizational projects (process and technology).
• Leading initiatives to automate, standardize and integrate credit scoring systems and credit application process working with cross‑functional teams.
• Serve as a change leader for process improvement and implementation of best practices.
• Special project as assigned.
• Some travel may be required.

This position has supervisory responsibility for a team of up to 5 credit analysts and credit administrators.

The regular workweek is forty hours, however, requirements of the position may warrant extended work hours. The associate must be available to work Saturdays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum BBA/BS degree in Business related field preferred, or equivalent experience in lieu of degree.
• Minimum of five years relevant, applicable and…