Benefits Analyst

Reporting to the Senior Benefits Manager, the Benefits Analyst supports the day-to‑day administration of U.S. health, welfare, and ancillary benefit programs for employees and their covered dependents. The role is responsible for benefits administration, including maintaining benefit setup and data integrity within the HRIS system. Key responsibilities include serving as a liaison between vendors and employees, assisting in the resolution of non‑routine benefits issues, communicating benefit offerings, and ensuring accurate enrollment and eligibility data to support appropriate premium payments by both employees and the Company.

In addition, the Benefits Analyst provides project management support for benefit‑related initiatives and applies working knowledge of U.S. benefits market trends, regulations, and tax laws.

• Administer day‑to‑day operations of medical, dental, vision, spending accounts, COBRA, and ancillary benefit programs, ensuring adherence to plan documents, contracts, and applicable guidelines.
• Identify and implement process improvement opportunities and develop process flows to streamline benefits administration and improve operational efficiency.
• Analyze benefit program utilization, identify trends, and make recommendations to improve the effectiveness of existing benefit programs.
• Support the annual open enrollment process – pre and post enrollment cycle including communication, training, vendor updates, and other tasks.
• Review and audit the benefit billing statements for accuracy, resolve discrepancies, and ensure timely payments.
• Works regularly with HR leaders, Business Partners, and employees to resolve non‑routine benefit issues, acting as liaison between vendors and employees.
• Acts as first point of contact for general benefit inquiries received through the benefits email shared inbox.
• Manage benefit issues and appeal process for benefits issues in a timely and efficient manner to ensure fairness and compliance.

• Maintains HRIS benefit table set‑up for all benefit related programs to ensure ongoing integrity and accuracy of the integrated system between HRIS system (UKG Pro) and outsourced benefits system (Plan Source). Initiates, maintains, and updates all benefit records and files to ensure ongoing accuracy and completeness in accordance with policy and requirements.
• Perform ongoing ACA administration and maintenance in HRIS system (UKG Pro) to ensure the company remains compliant with the ACA requirement to offer medical coverage to at least 95% of eligible employees.
• Enters eligibility information in outsourced benefits administration system (Plan Source) for health and welfare plan participants and with appropriate providers to ensure ongoing ease of access by employees and enrolled family members.
• Works closely and in conjunction with third‑party providers to identify system requirements to ensure compatibility and functionality with HRIS system (UKG Pro) and outsourced benefits system (Plan Source). Ensures that all electronic files are sent to vendors with accurate data and in a timely manner.
• Prepares statistical/census data and reports using standard and/or ad‑hoc HRIS system (UKG Pro) and outsourced benefits system (Plan Source) reporting to provide information for decision making to TPAs, brokers, actuaries, auditors, insurance carriers, and management.
• Administer daily HRIS (UKG Pro) and outsourced benefits system (Plan Source) activities, including new hire enrollments, life event processing, and resolution of API interface errors.
• Leverages contacts with the benefits vendors and third‑party administrators to resolve escalated issues.
• Monitors weekly error reports from…