Associate Director, JCIA Business Systems & Data Analysis

Overview

The Associate Director of Business Systems & Data Analysis is a vital member of the leadership team in Joint Commission International Accreditation (JCIA) Operations. Responsible for the management of applications that support critical business processes, as well as leading complex projects that meet major divisional and enterprise priorities.

This position leads a team that designs, implements, and manages the technology and data management systems used to support international accreditation and certification. The team works collaboratively with Information Technology (IT) and other divisions across the Enterprise to ensure that the portfolio of applications and their associated business processes meet operational needs.

• Manage a team of accreditation business analysts. Oversee recruitment and onboarding, evaluate staff performance, establish individual staff goals, manage resource assignment and allocation to maximize business needs, and provide hands‑on staff training as needed.
• Provide oversight to a growing portfolio of applications that supports all JCIA customers across the accreditation/certification processes (pre‑survey, post‑survey and intracycle processes), for the full application lifecycle (implementation, enhancements, ongoing support), including:
• Manage simultaneous high‑priority application/project timelines and prioritize application changes to best support the company’s mission and vision.
• Manage resource allocations, including coordination with IT management and other key stakeholders.
• Oversee application development, critical application downtime support; facilitate immediate resolution of application issues to ensure business continuity, manage risk mitigation and customer communication.
• Create business testing plans, execute testing, and give final sign‑off on deliverables.
• Manage support of technology upgrades to critical business applications, including database migrations, cloud readiness, security upgrades, disaster recovery planning, etc.
• As needed, support, review and approve official content in the non‑scoring chapters of the accreditation/certification manual for all programs.
• Mentor Business Analysts on project and application lifecycle, business processes and policies, application functionality and best practices, as well as foster critical and creative thinking to recognize and support potential enterprise‑level impacts.
• Lead partnerships with cross‑enterprise key stakeholders to ensure alignment with enterprise initiatives and directives, often presenting to and facilitating critical conversations with senior leaders.
• Serve as subject matter expert on the full portfolio of business applications, understanding the business requirements and integration of processes and policies, as well as new and emerging technologies to support business need and industry standards. Also responsible for understanding the underlying technical processes that support each system.
• Lead new product development and other enterprise strategic project initiatives within the business applications.
• Serve as data steward for the portfolio of applications overseen; responsible for managing JCIA data assets, adherence to appropriate policies and processes around data (e.g., GDPR, Data Governance, Records Retention), representing JCIA in the Enterprise Information Management Committee, and analyzing data for internal purposes (e.g., volume trends for projections) and interpreting data to inform secondary uses.
• Lead application redesigns and new application development, including multi‑year, multi‑million‑dollar projects. Responsible for:
• Defining goals and objectives; assessing emerging technologies for integration into key business processes; drafting business cases as needed.
• Managing project activities: resource planning and allocation, risk analysis and mitigation; approving minimum viable product (MVP); managing voice of customer (VOC), managing stakeholder expectations; overseeing progress through all project phases (inception, requirements‑building, development, end‑user testing, communication/training, implementation, post‑launch stabilization and support); assisting…