Desktop Support Technician

Desktop Support Technician Position Summary

The Desktop Support Technician provides technical support for end users, ensuring the reliable operation of hardware, software, mobile devices, and peripheral equipment. This role is responsible for troubleshooting and resolving IT issues, supporting device deployments, and delivering excellent customer service to minimize disruptions to business operations.

• Provide on-site and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Respond to and resolve service requests and incidents through the organization's ticketing system.
• Troubleshoot hardware, software, operating system, application, and network connectivity issues.
• Install, configure, image, and deploy computers, mobile devices, and related equipment.
• Support user account administration, including password resets, account access, and permissions management.
• Assist users with Microsoft Office 365, email, collaboration tools, and other business applications.
• Perform hardware upgrades, device replacements, and basic break/fix support.
• Maintain accurate documentation of incidents, service requests, assets, and resolutions.
• Support virtual meeting technologies, remote access tools, and mobile device management solutions.
• Collaborate with internal IT teams and vendors to resolve escalated issues.
• Maintain hardware inventory and assist with asset lifecycle management, including deployment, recovery, and disposal.
• Provide user training and guidance on technology tools, security practices, and company procedures.
• Follow established IT policies, security standards, and operational processes.
• Participate in technology rollouts, upgrades, refresh projects, and other IT initiatives.

• 2-5 years of experience in desktop support, technical support, or help desk environments.
• Knowledge of Windows operating systems, Microsoft 365, Active Directory, and common desktop hardware.
• Experience using ITSM/ticketing systems (Service Now, Jira Service Management, Remedy, etc.).
• Familiarity with imaging tools, hardware deployment, and device lifecycle management.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

• Experience with SCCM/MECM, Autopilot, Intune, Jamf, or other endpoint management platforms.
• Experience supporting macOS, virtual desktop environments (VDI), and mobile devices (iOS/Android).
• CompTIA A+, Microsoft, or other relevant technical certifications.

This description works well as a general-purpose Desktop Support Technician, IT Support Specialist, or Desktop Support Analyst job posting.

This is a Contract position based out of Oakbrook Terrace, IL.

The pay range for this position is $25.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oakbrook Terrace,IL.

This position is anticipated to close on Aug 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and…