Field Operations Supervisor

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes.

The Field Operations Supervisor role oversees all warranty and repair work in their designated market, ensuring service quality, responsiveness, and customer satisfaction after project completion, especially in response to problems. This position serves as an operational liaison between subcontractor crews, production teams, and service/warranty operations in the field.

Role Description and Expectations

• Maintain relationships with subcontractor crews across all trades offered by the company (roofing, gutters, siding, windows).
• Monitor/inspect crew performance, quality, reliability, and professionalism on a weekly basis

• Oversee the assigned warranty and repair work performed after the project
• Assign appropriate crews for warranty and repair
• Ensure warranty work is completed quickly, correctly, and
• Act as the point of contact for internal teams regarding service and warranty
• Track and report warranty and repair trends to identify quality or installation issues
• Maintain high levels of customer satisfaction related to post-install service
• Ensure proper documentation, photos, and completion of reports are collected for all service work.
• Conduct field visits and job site
• Evaluate subcontractor quality and safety
• Assist in resolving field issues, job complications, and crew performance
• Maintain strong relationships with subcontractors and
• Additional responsibilities and duties may be assigned based on business needs

Qualifications

• Fluency in English and Spanish
• 1-2 years of experience in roofing, construction, or field operations management
• 1-2 years of experience managing subcontractors and labor pricing
• Strong negotiation and relationship management skills
• Strong organizational and scheduling abilities
• Ability to manage multiple crews and service projects simultaneously
• Valid driver’s license and ability to travel within the market

For government reporting purposes, we ask candidates to respond to the below self-identification survey.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Stronghouse’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A  disabled veteran  is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A  recently separated veteran  means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An  active duty wartime or campaign badge veteran  means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An  Armed forces service medal veteran  means a veteran who, while…