Sales Supervisor Oakbrook Center - Oakbrook

Sales Supervisor, Full time - Oakbrook Center - Oakbrook

We are a mission-based company with an inclusive culture, focused on growing and belonging. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals, reporting to the Store Manager.

What You’ll Do:

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience with a customer-first mindset to build loyal relationships
• Contribute to a technology-led in-store experience for customers that both surprises and delights
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS
• Act as brand ambassador — embody brand values, engage customers on the brand, and be knowledgeable in all aspects of this conversation
• Uphold inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory; track receiving and removal of products
• Track metrics for back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use information to guide actions with in-store leadership
• Contribute to Loss Prevention and train alongside leadership
• Maintain seamless store operational procedures and weekly workflow
• Support merchandising presentation strategy and standards; lead and train staff as needed
• Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback
• Uphold and lead by example with all policies and procedures
• Motivate and support sales associates; onboard new hires with in-the-moment coaching
• Contribute to training and customer experience programs
• Maintain a professional, healthy, and productive work environment with the store team

What you’ll bring:

• Minimum of 3 years retail experience
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Motivation to take on new challenges and grow in your career
• Excellent communicator with a passion for people
• Problem-solver with attention to detail
• Positive attitude and willingness to handle tasks of all sizes

Compensation:

• Full-time position
• Typical schedule:
  
  30-40 hours per week with open and flexible availability
• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick leave, holidays, and volunteer time off for eligible employees
• Mission-based, casual, entrepreneurial work environment
• 401K with company match

Reformation is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status — in accordance with applicable laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.