Desk Receptionist

Oakdale, 8304 3rd Street North, Oakdale, Minnesota, United States of America

Posted Sunday, July 5, 2026 at 4:00 AM

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager and works in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the customers, problem‑solving, excellent phone skills and resolving conflict.
• Use all systems to manage customer flow and deliver a Five‑Star Customer Service experience.
• Maintain all service vows which include being prepared, welcoming, meeting the needs, and being there for all customers, including all operational checklist tasks and meeting customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five‑Star Customer Service.
• Proactively address customer concerns with confidence and know when to elevate and partner with the leadership team.
• Communicate how alterations can play an important role in perfecting the dress for an event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions, providing product and service information.
• Build and maintain long‑term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first‑quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

• Occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. Occasionally lift up to 25 pounds. Must see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer, electronic devices, and phones for long periods.

• High school diploma or equivalent, or 1–2 years of prior retail experience in an apparel, service, or specialty store environment.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances – Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (Met Life Hyatt Legal Plans)
• Pet Insurance

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We aim to build a workforce as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and valued.

David’s Bridal encourages applications from all qualified candidates and has a record of accommodating persons with disabilities. Contact Human Resources at  or  if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer:
The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not intended to be exhaustive of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities may vary.

The starting rate of pay offered will vary based on factors including but not limited to position offered, location, training, and/or experience, and internal equity. This base pay range of $15–18/hr is specific to the state in which this role is posted and may not apply to other locations. At David’s Bridal, individuals are rarely hired at the high end of the range;

compensation decisions depend on the details and circumstances of each position and candidate.