Parts Specialist

If you enjoy helping customers, staying organized, and being part of a purpose-driven operation, we’d love to hear from you!

What You’ll Do:

• Deliver exceptional customer service by responding to questions and resolving issues via phone, email, chat, or in person
• Assist customers with parts orders, order tracking, and returns, ensuring accuracy and timely follow-up
• Source and coordinate parts for law enforcement upfitting, including service repairs, stock inventory, and direct customer orders
• Support branch-level inventory tasks such as shipping & receiving, stocking, and cycle counts
• Maintain accurate customer accounts and documentation of all interactions and orders
• Work closely with technicians and internal teams to ensure the right parts are available when needed
• Pitch in on other tasks as needed to support branch operations and customer success

What You'll Need:

• Minimum 1-year direct industry experience or 3 years industry experience in a related industry
  Valid driver’s license with acceptable driving record

Why This Role Matters:

• Your work helps keep law enforcement vehicles mission-ready
• You’ll be part of a dealership that supports officers who protect our communities
• No two days are the same—this role offers variety, teamwork, and hands‑on involvement

Compensation: This position is classified as Salary Grade 3, with an hourly range of $20.86 - $31.07

ADA Requirements:

• Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently.
• Occasional repetitive motion and grasping
• Occasional climbing to reach areas on equipment or racks.
• Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently.
• Typically sits, grasp items and performs keyboarding for frequent operation of a computer
• Exposure to typical machine shop physical hazards which may include moving mechanical parts

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Mac Queen will reasonably accommodate the known disabilities of qualified disabled individuals.

Mac Queen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

All candidates to whom an offer is made will be required to pass a criminal background check and drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.