Customer Satisfaction Specialist

Vaco is hiring for a Customer Satisfaction Specialist

Location:

Oakland Park, FL

Compensation: $25-$28.15 per hour

• Provides outstanding customer experience
• Goes above & beyond to build customer relationship with new & returning customers
• Responsible for inbound/outbound calls and written customer correspondence
• Provides technical support, and demonstrates solid knowledge and understanding of company products
• Maintains professional demeanor and customer focus at all times when representing the company
• Timely and accurately processes product, service orders, and RMA's
  • Completes order transactions and forwards orders to be filled
• Provides effective admin support
  • Assist with maintaining and organizing customer order and invoice files
  • Assists with maintaining a cleaned and organized CS Dept
• Performs other duties as assigned

• Associates Degree and 2+ years of experience in customer satisfaction and/or sales; or equivalent combination of education, training, and/or experience
• Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)
• Superior interpersonal and communication skills (oral & written)
• Electromechanical aptitude (highly desired)
• Customer service oriented, able to work in a fast paced environment while dealing with stressful situations
• Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
• Intermediate to Advanced Data Entry skills, with attention to detail & accuracy
• Highly motivated and results oriented individual able to work independently and as a team
• Demonstrated efficient Time Management and Organization skills
• Demonstrated Analytical and Problem Solving/Resolution skills
• Intermediate Math and Reading Comprehension skills

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact