Systems Network Analyst, Senior - Parks Administration - IT Section

Systems Network Analyst, Senior (Parks Administration, IT Section)

Broward County Parks and Recreation is seeking qualified candidates with a strong background supporting Microsoft Windows desktop and server infrastructure, Cisco networking equipment as well as implementing automation through the Microsoft Power Platform. The role involves supporting Microsoft Windows devices, troubleshooting complex problems, providing exceptional user support and optimizing business needs.

This position requires an advanced level of technical and analytical skills to install, configure, administer, and troubleshoot Microsoft operating systems, databases, scripting, networking, IoT, and OT solutions to improve the user experience within Broward County Parks and Recreation.

Perform advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development. Works independently, under limited supervision, reporting major activities through periodic meetings.

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.) Requires four (4) years in supporting users and analyzing computer systems or closely related experience.

None.

• Advanced Degree in Computer Science or related field (Bachelor's, Master's)
• Microsoft Power Platform (Fundamentals, Associate or Expert certifications)
• CompTIA certifications
• Database Administration certifications
• Cisco CCNA certification or higher
• Scripting (Power Shell) experience
• Programming experience
• Experience working with IoT / OT (Internet of Things / Operations Technology)
• Power Platform experience
• A/V experience
• Possess and maintain a valid Florida Class E Driver's License with authority to drive a county vehicle for duration of appointment

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

Performs related work as assigned.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

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