Sr Customer Satisfaction Technical Specialist

Automotive Technical Support Specialist

Location:

Broward County, FL

Schedule:

Option of 5 days / 8 hours or 4 days / 10 hours
Compensation: $33-$40/hour
Important:
This is not an IT helpdesk role. This position supports customers with automotive and electromechanical product-related inquiries. Candidates must have experience in automotive, mobility, mechanical, or electromechanical environments.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

This role is responsible for delivering a high-level customer experience while providing technical support related to specialized automotive products. The ideal candidate is customer-focused, technically knowledgeable, and comfortable working in a fast-paced environment.

• Handle inbound and outbound customer calls and written correspondence
• Provide product-related technical support and troubleshooting guidance
• Process product and service orders, including RMAs
• Maintain accurate documentation within CRM/ERP systems
• Assist with administrative tasks, including organizing order and invoice records
• Ensure timely and accurate order entry and follow-through
• Maintain professionalism and strong customer engagement at all times
• Support internal team operations as needed

• Associate's Degree preferred
• 5-8 years of experience in automotive customer service, inside sales, or technical support
• Strong understanding of technical specifications and product troubleshooting
• Ability to read schematics and technical documentation
• Electromechanical aptitude highly preferred
• Experience with ERP/CRM systems and documenting technical cases
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Analytical problem-solving ability
• Comfortable working in a fast-paced, customer-facing environment

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by legal, any information you…