Shift Lead

Job Overview

Location:

Ft. Lauderdale, Florida

We are one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. If you are looking to join this mission‑driven team, we invite you to become a Shift Lead or Pet Expert at Pet Supermarket.

• Sales Leadership
  • Assist customers and lead the team in driving sales, service, and customer experience initiatives to achieve sales, KPIs, and store performance goals.
  • Prioritize, assign, and delegate daily goals, tasks, and assignments to the associate team and ensure proper completion when acting as Manager on Duty.
  • Maintain a high level of professionalism and a positive attitude, communicating appropriately in person, verbally, or by written means.
• Customer Excellence
  • Partner with the Store Manager to plan and execute community events and develop relationships with rescue agencies.
  • Protect employees and customers by maintaining a safe and clean store environment.
  • Maintain cleanliness and the well‑being of all animals, including animal care and feeding responsibilities.
  • Lead and demonstrate engagement with customers using a selling and service model.
• Operations & Team Building
  • Maintain store standards and meet all safety requirements, protecting both tangible and intangible company assets.
  • Clean pet enclosures and ensure animals have appropriate food and water; support the fish system maintenance.
  • Assist with restocking merchandise on shelves and fixtures and moving products from the stockroom to the sales floor.
  • Perform heavy lifting (up to 55 lbs) as required throughout a shift.
  • Partner with the Store Manager to ensure accurate inventories, count procedures, and shrink goals are met.
  • Execute store opening and closing procedures accurately.
  • Communicate gaps in performance to the Store Manager or Assistant Store Manager promptly.
  • Support the execution of new‑hire training, merchandising guidelines, and community events.
  • Complete tasks and other duties as assigned by store management.
• Business Insight
  • Understand the business, monitor daily shifts, and react promptly to business needs.

• Minimum 1 year of retail or customer service experience.
• Enjoy working with and around animals.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Valid driver’s license and access to a motor vehicle preferred.

• Heavy lifting up to 55 lbs required several times throughout a shift.
• Standing, moving around, and occasional work alone in a temperature‑stable environment.
• Active listening and observation required for customer communication and merchandising.
• Risk of accidental injuries from pets; common injuries include slips, trips, falls, and strains/sprains from lifting.

• Customer Focus – dedicated to meeting internal and external customer expectations and building trust.
• Motivating Others – creates an inclusive climate, motivates, and communicates effectively.
• Drive for Results – consistently meets or exceeds goals, encouraging self‑performance and that of others.
• Listening – practices attentive and active listening; paraphrases opinions accurately.
• Compassion – genuinely cares about people and demonstrates empathy.
• Time Management – uses time efficiently, prioritizes tasks, and maximizes productivity.
• Delegation – delegates routine and important tasks and decisions confidently.

Pet Supermarket is an equal opportunity employer and Drug Free Work Place. We believe in investing in the development of our people and have an industry‑leading promotion rate.

Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.