Senior Manager, Accounts Receivable & Billing

Senior Manager, Accounts Receivable & Billing

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for a Senior Manager, Accounts Receivable & Billing to lead and scale our global billing and AR operations during a period of significant business transformation. This role will be responsible for strengthening billing operations, financial and operational controls, credit review processes, billing data governance, month-end readiness, and team execution across a complex global Order-to-Cash environment.

The Senior Manager will play a critical role in preparing the organization for the integration of Fivetran and dbt Labs into a unified operating model, including readiness for the planned February 1, 2027 cutover. This person will partner closely with Order Management, Revenue Accounting, Accounting, GTM Systems, Product, Finance, Deal Desk, Sales Operations, Legal, and Collections to ensure billing data and processes are accurate, scalable, well controlled, and operationally ready for the future state.

The role will also lead the support model into the India Center of Excellence, including hiring, onboarding, knowledge transfer, process documentation, and ongoing team development. This is a hands-on leadership role for someone who can move comfortably between detailed billing and accounting issues and broader process design, controls, automation, systems integration, and team leadership.

This is a full-time position based out of our Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

Net Suite, Salesforce, billing and payment platforms, SQL, Excel, Google Sheets, AI and automation tools, workflow management tools, RPA, APIs, and financial reporting and reconciliation tools.

What You'll Do

• Lead end-to-end billing operations, including invoice generation, delivery, amendments, credits, corrections, reconciliations, exception management, and customer-specific billing requirements.
• Design, implement, document, and monitor billing and AR controls, including approval requirements, reconciliations, audit evidence, change controls, and exception-management procedures.
• Establish and operationalize customer credit review and credit-check processes, including approval thresholds, documentation standards, credit limits, and escalation procedures in partnership with Finance and GTM stakeholders.
• Lead billing and AR operational readiness for monthly and quarterly close, ensuring activities, reconciliations, adjustments, and supporting schedules are completed accurately and on time.
• Drive billing-data readiness for the February 1, 2027 New Co cutover, including data requirements, mapping, validation, reconciliation, testing, controls, exception handling, and operational readiness.
• Partner with Order Management, GTM Systems, Product, Revenue, and Accounting to identify and resolve upstream data and process issues that create downstream billing errors or manual work.
• Develop and scale AI-enabled and automated workflows that move recurring billing, reconciliation, and finance activities toward exception-based management while maintaining appropriate controls and auditability.
• Recruit, onboard, and develop team members within the India Center of Excellence and lead the transition of responsibilities.
• Create and maintain SOPs, runbooks, process maps, control documentation, testing procedures, close checklists, and training materials that enable consistent execution and reduce key-person dependency.
• Provide concise leadership reporting on billing health, controls, operational risks, cutover dependencies, unresolved issues, and readiness milestones.

Skills We're Looking For

• 8+ years of progressive experience in accounts receivable, billing, order-to-cash, accounting operations, revenue operations, or related finance functions, including significant experience in a complex B2B or SaaS environment.
• 3+ years of direct people-management experience, with demonstrated success building and developing distributed or global teams.
• Deep…