Administrative Assistant​/Receptionist Pro+Kinetix Physical Therapy & Performance

Full job description

Why You’ll Love This Role:

• Join an Award-Winning Team
  – Pro+Kinetix has been recognized as the
  Best Physical Therapy Clinic in Oakland
  multiple times and has over
  350 five-star reviews
  from happy patients. You’ll play a key role in maintaining that reputation.
• Be the Energy of the Clinic
  – We’re looking for someone who is
  bubbly, optimistic, and welcoming
  . Your enthusiasm sets the tone for the entire office.
• Grow with Us
  – We are expanding and want someone looking for a
  long-term career
  with opportunities to advance.
• Earn More with Performance Bonuses
  – Your
  impact
  will be rewarded with
  bonuses
  based on clinic performance and patient satisfaction.
• Work with a Close-Knit, Supportive Team
  – No corporate bureaucracy here. We are a
  small, tight-knit business
  where your work truly matters.
• Enjoy Real Work-Life Balance
  – No late nights, just a role where you can thrive and feel appreciated.

Who We’re Looking For:

• We need a
  confident, outgoing individual
  who thrives on making people feel
  welcomed, supported, and valued
  . If you are
  high-energy, love creating smooth operations, and excel in leadership
  , this is for you.
• You bring positivity into every interaction
  – People are naturally drawn to your energy, and you make every space more welcoming.
• You’re a natural communicator
  – Whether talking to a patient, a team member, or a doctor, you can make conversations flow with ease.
• You take initiative
  – You see what needs to be done and handle it without waiting for instructions.
• You are highly organized and detail-oriented
  – You take pride in keeping operations smooth and efficient.
• You have strong emotional intelligence
  – You understand people, pick up on unspoken cues, and navigate different personalities effectively.
• You enjoy mentoring others
  – Coaching and helping people succeed motivates you.
• You are looking for a career, not just a job
  – You want to be part of something meaningful and long-term.

What You’ll Be Doing:

As the Patient Experience Specialist, you’ll be ensuring an exceptional patient experience while maintaining high levels of organization.

Patient Experience & Clinic Operations

• Be the
  first friendly face
  patients see, setting the tone for a welcoming experience.
• Oversee
  phone performance, appointment scheduling, and check-ins.
• Ensure
  billing, collections, and funding processes
  run smoothly.
• Maintain a
  clean, organized, and inviting clinic environment.
• Manage
  patient feedback, reviews, and retention strategies.

Clinic Space & Efficiency

• Ensure the
  front desk and waiting area
  remain warm and inviting.
• Keep
  treatment rooms and gym areas
  stocked and well-maintained.
• Identify and resolve
  facility issues
  to keep the space in excellent condition.

Operational & Business Support

• Ensure compliance with
  digital checklists and patient tracking systems.
• Oversee
  scheduling, invoicing, and administrative duties.

Perks & Benefits:

• Be Part of an Award-Winning Team
  – Work at one of the
  best physical therapy clinics
  in the Bay Area.
• Positive, Supportive Work Culture
  – Work with a
  friendly and collaborative team
  that values your contributions.
• Opportunities for Career Growth
  – This is a
  long-term leadership role
  with room for advancement.
• Performance Bonuses
  – Earn additional compensation for
  achieving goals and enhancing the patient experience.
• Free Gym Access
  – Work and stay active in the same place.
• Make a Real Impact
  – Your leadership directly contributes to the clinic’s success and culture.

If this sounds like the right opportunity for you, apply today and we’ll get back to you within 24 business hours!

Pay: $20.00 – $25.00 per hour

Benefits:

• Free parking
• Gym membership
• Health insurance
• On-site gym
• On-the-job training
• Opportunities for advancement
• Paid sick time

Medical Specialty:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location:

In person