Program & Resources Assistant (Bilingual - Spanish

Who We Are

Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve.

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

The Program & Resources Assistant is an organized, detailed, team oriented, customer focused individual who will be the front desk initial point of contact for clients  Program Assistant will be responsible for managing the flow of parent resources, education and the community closet. They are also responsible for making appropriate referrals to internal departments and external agencies.

• Provide a warm welcome to Hively guests
• Perform receptionist duties for our Oakland Office such as maintaining the office lobby and resources, and assist in maintaining office supplies including organizing the US and Internal Mail
• Assist in maintaining a clean and orderly office environment
• Process family need assessment forms and provide resources to families based on their need
• The program assistant will be responsible for issuing enhanced referrals to Stage 1 clients
• Track Hively client survey
• Manage and maintain the Hively Family Resource Center in Oakland, ensuring it is well-stocked and organized
• Create, track and maintain new family enrollment welcome bags
• Input and maintain accurate information in appropriate databases, paper files or electronic files. Create or modify various documents, reports, and schedule appointments using Google
• Provide referrals and educational resources for families looking for childcare
• Compile, reconcile, validate, and produce program data reports for daily, weekly, monthly, quarterly, and/or special assignments as needed
• Accurately capture service records and financial transactions as assigned
• Maintain required confidential participant records and Trust Line applications according to department, agency, local, State, and Federal requirements
• Maintain relationships with community agencies that refer clients to the program and contribute to developing new referral sources
• Create and maintain resources in Google Drive and Notion
• Conduct outreach services and collaborate with community services and the communications department for special projects conducted in Pleasanton, Fremont and Oakland
• Provide backup to Intake and Provider Support positions
• Other duties as assigned

• Experience in a human services agency or equivalent educational degree
• Bilingual and fluent in Spanish and English
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Flexibility to travel to and work from other Hively office locations in Alameda County as needed
• Donation pick up

• BA/BS with major coursework in social services/human development or related field
• Experience in the delivery of services to a diverse population
• Previous experience working for a non-profit

Ability to sit at a desk, conference table, or in meeting rooms of various configurations for extended amounts of time Ability to stand for extended amounts of time Manual dexterity to use a telephone and computer…