Mailroom Supervisor

Global Mail Lead manages the client’s mailroom operations globally, overseeing mail and package handling, courier services, and mailroom team performance across all active client locations. This role ensures accurate, efficient, and secure processing of all inbound and outbound mail and packages for client employees.

• Oversee global mailroom operations, including inbound/outbound mail, package management, and courier coordination
• Lead and develop mailroom staff, including Mailroom Leads, Mailroom Associates, and Couriers
• Establish and maintain mailroom standard operating procedures, ensuring consistency across all locations
• Manage relationships with courier vendors (Fed Ex, UPS, DHL, and others); monitor performance and resolve service issues
• Ensure compliance with mail security protocols, chain of custody requirements, and client’s package handling policies
• Oversee tracking and reporting of mail and package volumes; identify trends and efficiency opportunities
• Partner with Facilities and Experience teams on mail-related space, equipment, and service needs
• Manage mailroom budget and equipment maintenance

• 5+ years of mailroom, logistics, or operations experience, with at least 2 years in a supervisory role
• Experience managing multi-location or distributed mailroom operations preferred
• Strong vendor management and relationship skills
• Proficiency with package tracking systems and mail management tools
• Excellent organizational and communication skills
• High school diploma required;
  Associate’s or Bachelor’s degree preferred