Client Services Associate

Sr. Client Service Associate (Hybrid Unlicensed)

• Five (5) main objectives
• New Client Onboarding
• Client Relationship Management
• Client Review Prep and Follow Up
• Industry / Product / Company Knowledge
• Team and Corporate Support

RECEPTION / OFFICE: (Offices without other support staff)Greet clients; ensure office is clean and welcoming

• Schedule meetings with product vendors/sponsors
• Manage and distribute mail; coordinate overnight mail deliveries
• Order office marketing materials and printer supplies, coordinate printer maintenance with vendor and Technology

JOB FUNCTION 1:
New Client Onboarding Ensures accurate completion of prospect or new client paperwork/set up

• Follow up on funds transfer from surrendering company
• Maintains (CRM) database and client files (Filing, copies, data input)
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate blotting tool

JOB FUNCTION 2:
Client Relationship Management Dialogues with client to understand their personal history & current financial needs

• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
• May work with client's tax or legal counsel on client concerns

JOB FUNCTION 3:
Client Review Prep and Follow Up Gather client data and may prepare the materials for client meetings and reviews

• Conducts Tax Research (1099s)
• Completes any review follow up needs for client

JOB FUNCTION 4:
Industry / Product / Company Knowledge Demonstrates knowledge and can accurately execute against WEG's Suitability Guidelines, operational processes and sales model

• Understands financial terminology and products
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
• Attends Client Services and company educational events
• May attend vendor presentations

JOB FUNCTION 5:
Team and Corporate Support Assists Advisor Team Operations to streamline processes

• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Participates in WEG offered sessions (Micro Monday, ATO Answers, Client Service Community, Round Table LIVE, etc.)
• Mentors and trains CSAs
• Serves as a subject matter expert for company initiative/rollouts
• Manages vendors to Service Level Agreements