Program Manager

Title: Program Manager

Location: Oakland, CA, 94612 (Hybrid)

Duration: 11+ months

Job Description:

The Organizational Culture team drives Client's Coworker at the Heart (CATH) strategy-aligning behaviors, capabilities, and systems to enable cultural transformation. Through enterprise-wide initiatives across the coworker lifecycle, the team delivers programs that:

• Enable leaders and teams to thrive through actionable insights
• Strengthen connection between customer and coworker experience (CX)
• Improve service quality through listening and feedback systems
• Support safe, efficient, and people-centered work environments

These efforts reinforce Client's values and purpose-driving transformation through people-led culture activation.

Position Summary:

• The Organizational Culture Operations Specialist supports the operational success of client's Organizational Culture Initiatives.
• This role manages logistics, communications, and coworker experience touchpoints while coordinating storytelling, recognition, and engagement across the program.
• The Specialist ensures smooth execution and visibility of culture efforts and plays a vital role in building community and sustaining momentum.

• Coordinate logistics for Culture Workshops, Debriefs, and Community of Practice events
• Manage scheduling, communications, and administrative support for program activities
• Draft and distribute communications, success stories, and leader highlights
• Curate and maintain program documentation, content libraries, and internal SharePoint sites
• Track participant feedback and qualitative insights to inform program improvements
• Support recognition and storytelling efforts that celebrate culture moments across the enterprise
• Partner with Organizational Culture and Communications teams to align messaging and materials
• Assist in budget tracking, vendor coordination, and routine reporting

• Bachelor's degree in business, Communications, HR, or related field
• 3+ years of experience in program or product coordination, communications, or business operations
• Strong organizational skills and attention to detail
• Excellent written and verbal communication abilities
• Proficiency with Microsoft 365 and collaborative platforms (e.g., SharePoint, Teams, Viva Engage, Newsletters, Digital Communications)

• Familiarity with employee experience or leadership development programs
• Experience supporting enterprise-wide initiatives
• Ability to manage multiple priorities in a fast-paced environment
• Understanding of storytelling or internal comms best practices