Customer Service Representative

Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Oakland, California. This long-term contract position involves providing exceptional support to restaurant and grocery partners, ensuring smooth onboarding, and fostering product adoption through consultative conversations. The role requires someone who excels in video-based customer interactions and thrives in a fast-paced, client-facing environment.

Responsibilities:

- Conduct a high volume of video calls daily, managing up to 16-20 calls lasting 20-30 minutes each, with some extended calls as needed.

- Handle a mix of inbound and outbound calls, including assisting grocery partners and following up with clients.

- Guide new customers through onboarding processes, including account setup, navigation of the ordering platform, and resolving order-related inquiries.

- Provide clear explanations of program details, invoices, and other materials to ensure clients have a thorough understanding.

- Engage in consultative conversations to identify client needs and recommend suitable package options.

- Deliver excellent customer service by addressing questions, offering solutions, and enhancing customer satisfaction.

- Adhere to established workflows for callback schedules and maintain detailed records in internal systems.

- Ensure all follow-up tasks are completed in a timely and organized manner.

- Collaborate with clients to increase adoption of platform features and maximize their experience. Requirements - Minimum of 2-3 years of call center experience, with a strong preference for candidates with sales or telemarketing background.

- Demonstrated ability to retain and relay detailed information effectively during client interactions.

- Skilled in managing both B2B and B2C conversations professionally.

- Outstanding verbal communication skills, particularly in video call settings.

- Comfortable switching between structured onboarding calls and more casual follow-up conversations.

- Highly organized and tech-savvy, with the ability to manage a steady flow of calls and client requests.

- Strong listening skills and the ability to identify client needs and provide appropriate solutions.

- Proficient in handling inbound and outbound calls while ensuring excellent customer service. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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