Concierge - Lark

Concierge - The Lark

Holland is seeking a dependable, customer service-oriented professional to join our dedicated property management team at our beautiful community, The Lark, in Oakland, California. The following functions are typically that of a Concierge, however, should the Concierge need assistance with any of the below functions, the Property office staff should provide support.

Essential Job Functions:

• Meets and greets all visitors to and Residents of the property, providing customer support and information about the community, both in-person and via telephone. Represents Holland Residential and the community in a professional and friendly manner at all times.
• Provides miscellaneous services and information to Residents, at their request, as well as signs for and distributes deliveries.
• Acts as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident issues.
• Maintains accurate knowledge of all information regarding the community, including pricing, availability, unit floor plans, and amenities as well as the condition of all vacant units, models and common areas.
• Maintains a working knowledge of all marketing efforts and assists Management staff with developing promotions and advertisements.
• Regularly inspects the community grounds, common areas, models, vacant units, and office areas. Offers recommendations to the managers regarding compliance and/or needed improvements.
• Adhere to the company's safety programs, policies and procedures.
• Participate in company training classes, as required.
• Handle all resident issues in a timely manner, providing proper documentation and informing Property Manager as needed.
• Assists in developing and participates in various leasing programs to ensure their success.
• Be well versed with current market studies. Stay apprised of new communities, specials and promotions in the area.
• Develop and implement resident retention programs and activities.
• Assists Property Manager in the execution and delivery of lease renewal notices. Prepare renewal paperwork as guided by Property Manager instruction.
• Understands and applies principles of Fair Housing.
• Responsible for understanding Landlord-Tenant laws.
• Follows guidelines of community operating budget.
• Becomes active in the local business community and develops a rapport with the residential community. Assists in creating the community newsletter.
• Organizes, attends and monitors various community recreational and social activities.
• Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
• Maintains confidentiality of sensitive documents and information regarding both Resident's personal information, and confidential information regarding Holland Partner Group.
• Represents the community and Holland Residential in a professional manner at all times. Conforms to company apparel standards and sets a positive example for all associates
• Perform all other duties as directed by the Property Manager, and assist the overall team effort in any way possible.

Job Requirements:

Education:

High school diploma or equivalent is required. A college degree or related coursework is preferred.

Experience:

One to two years of customer service or hospitality experience required. Minimum of one year sales experience is preferred.

Knowledge, Skills and Abilities Required:

• Excellent communications and organizational abilities.
• Intermediate to advanced computer literacy to include knowledge of all MS Office programs and the internet
• Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
• Ability to deal well with people and develop a positive rapport
• Strong diplomacy skills
• Good verbal and written communication skills
• Independent decision making ability
• Ability to accurately perform basic to intermediate mathematical functions
• Initiative and resourcefulness
• Strong customer service orientation

Attendance:
Position requires ability to work any of the seven days of the week, 52 weeks of the year. Due to…