Desk Clerk; Swing OR Graveyard Shifts Oakland, CA

About this Role

Do you enjoy helping people feel welcomed, supported, and part of a thriving community? Join EBALDC, a community‑based nonprofit dedicated to building healthy, vibrant, and affordable housing in Oakland and the East Bay. We’re seeking a full‑time Desk Clerk at our historic San Pablo Hotel to provide excellent customer service while supporting residents, staff, and visitors through organized administrative oversight and smooth community operations.

Schedule: CAH M‑F 8‑4pm OR 12am‑8am

You’ll be the friendly, organized hub of our building—helping residents feel supported, assisting staff in maintaining smooth operations, and ensuring every visitor has a positive experience. This role combines administrative responsibilities with a strong customer service focus, so you’ll be contributing to both operational efficiency and community satisfaction.

• Serve as the primary point of contact for residents, staff, and vendors, providing responsive, professional, and helpful customer service.
• Maintain accurate records, logs, and reports on daily activities, incidents, and resident interactions.
• Coordinate and submit maintenance work orders, follow up to ensure completion, and communicate updates to residents as needed.
• Assist residents with documentation, recertifications, and compliance‑related inquiries in a supportive and clear manner.
• Help plan and support community events, workshops, and resident programs to foster engagement and a welcoming environment.
• Enforce building policies and house rules fairly, while addressing resident concerns with tact and professionalism.
• Support office operations, including answering phones, managing correspondence, and updating internal systems efficiently.
• Collaborate with Property Management to ensure operational workflows are smooth and resident‑focused.

• Minimum 1 year of experience in an administrative, desk clerk, or customer service‑oriented role.
• Strong organizational, communication, and computer skills.
• Ability to handle multiple tasks, prioritize work, and remain calm under pressure.
• Comfortable working with diverse populations and providing excellent customer service at all times.
• Knowledge of HUD guidelines or nonprofit housing programs is a plus.

• Ability to sit, stand, and bend throughout the shift.
• Lift and carry up to 20 lbs.
• Use standard office equipment and security systems.

Salary Range: $39,000 – $42,000 annually

At EBALDC, you’ll be part of a mission‑driven team creating a stronger, healthier Oakland. If you’re organized, proactive, and enjoy combining administrative excellence with outstanding customer service, we want to hear from you.

EBALDC offers excellent benefits. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD, and Life insurance, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays, and Wellness Days off for all eligible employees.

This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements.

Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to age, marital status, religion, gender, sexual orientation, gender identity, race, creed, color, national origin, mental or physical disability (including but not limited to AIDS and ARC), military or military veteran status, or other characteristics protected by law.

We believe our commitment to building healthy, vibrant and safe neighborhoods through community development is strengthened when we pursue diversity, equity, and inclusion as both agency values and practices.

All candidates will be subject to a background check as a condition of employment.

PLEASE NO PHONE CALLS!