Guest Services Coordinator

ABOUT THE JCC EAST BAYThe JCC East Bay values hachnasat orchim (providing a welcoming home) for people of all ages and life stages. Inspired by Jewish values, culture, and tradition, we build relationships, foster learning, and offer accessible pathways to Jewish life through programs for children, teens, families, adults, and older adults. After decades of operating our suite of programs in North Berkeley, we will be opening a new home for East Bay Jewish life in the summer of 2026 in Oakland.

Our new campus will offer programs and activities to spark creativity, nurture identity, and weave together diverse generations, cultures, and organizations—including voices from across global Jewry—into a living tapestry of culture, learning, and kehilla (community) connections. Our future flagship campus in the Rockridge neighborhood will house our administrative offices and our award-winning preschool opening in the fall of 2026, and we will retain after school programs in Berkeley and in several Oakland public schools.

POSITION SUMMARY The Guest Services Coordinator reports to the Chief of Staff and is the face of the Jewish Community Center of the East Bay (JCCEB). Stationed at the Front Desk, for a traditional 9am - 5pm shift, this role serves as a concierge, welcoming guests, answering questions, and ensuring everyone feels oriented and supported. This position plays a vital role in creating a warm, organized, and professional environment for JCCEB members, staff.

The coordinator also acts as the primary operational liaison for the more than 20 partner organizations that operate on campus, assists with the coordination of shared campus spaces and resources, and develops front-desk service standards.

KEY RESPONSIBILITIES Guest Experience & Front Desk Operations Develop, implement, and maintain customer service standards, front-desk standard operating procedures, and training materials to cross-train other staff.

Greet all guests, members, staff, donors, and partners with warmth and professionalism.

Serve as campus concierge, assisting visitors with directions, schedules, and general information.

Maintain in-depth knowledge of all campus spaces, activities, programs, staff, and partner organizations.

Answer phones, respond to inquiries, and direct messages.

Manage visitor check-in, maintain accurate visitor logs and ensure compliance with security protocols.

Handle member and guest concerns professionally, escalating to the appropriate staff when needed.

Process occasional payments or membership transactions.

Use campus program registration and facility management systems to look up schedules, reservations, and member information.

Administrative & Operational Support Maintain cleanliness, organization, and welcoming appearance of the lobby and common areas. Manage front desk and common area supply inventory.

Post and update daily schedules for conference rooms and shared spaces.

Support campus safety and access protocols.

Manage the campus mailroom, including receiving deliveries, sorting mail, coordinating pickups, and ensuring mail reaches its destination.

Assist JCCEB staff with administrative or logistical needs, such as data entry, clerical work, and internal project support.

Assist partner organizations with basic administrative or logistical needs.

Support special events and programs as assigned.

Maintain front desk reference materials: staff directories, partner org contacts, campus FAQs, and space maps.

REQUIRED MINIMUM QUALIFICATIONS Bachelor's degree or equivalent combination of education and experience.

Previous experience in guest services, hospitality, front desk, or customer-facing roles.

Experience working in a Jewish Community Center, Jewish organization, nonprofit organization, or multi-tenant environment is a plus.

Commitment to JCC values of hospitality and excellence.

Strong customer service, problem-solving, and conflict resolution skills with a friendly, approachable demeanor.

Excellent interpersonal and communication skills, verbal and written.

Highly organized with strong attention to detail; ability to write procedural documentation.

Ability to quickly learn and retain information about people,…