Service Agent; PBX

Position: At Your Service Agent (PBX)
Marriott Hotels -  - Responsibilities:
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.;
Operate telephone switchboard, process wake-up calls, and connecting and directing calls to the appropriate extension.;
Log all guest requests or issues into computer, contact appropriate department, and follow up to ensure satisfaction.;
Provide information to guests about room features, property amenities, and local areas of interest.;
Assist guests with accessing internet and guestroom entertainment.